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Loc Costa Serena Strada Per Porto Raphael, 07020 Palau, Italy
August 14, 2016
August 2, 2016
눉Facilities in room v.poor. Kitchenette inadequate, lack of utensils. Furniture old fashioned. Bathroom shabby. No change of towels, bed linen - had to wash it yourself (2 week stay!). No air con. Wifi only at bar area. Playground for young children v shabby, not safe. Kids club not suitable for young children.
눇Walk to beach
August 11, 2016
눉On arrival we were given the worst apartment we have ever seen in our life. Everything was old and broken. We wasted all day complaining to the reception people, who were unwilling to do anything about it. They said that they have contacted the manager and all he could offer was an upgrade to a better apartment for an extra 50 euro per day. The apartment was already hugely overpriced for what we got, so we refused to pay. Only the next day we were moved to a bit better apartment without the extra charge and this was only because we were contacting booking.com customer service and complaining about it. We stayed there for a week and no one ever cleaned the room. Location is not good either: no beach nearby, Palau is limited in choice of good restaurants: we spent a lot of money there paying for a really low quality of food and bad service. Would not recommend this part of the island to anyone who does not have a yacht, you will be ripped off there. Luckily we booked the second week of our holiday in Alghero. So far really happy - lovely people, fantastic food.
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