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Viale P. Pietramellara 51, 40121 Bologna, Italy
19 May 2015
18 May 2015
눉Receptionist tried to overcharge - "upgrade" to a biger and more expensive room because of the stay with minor kid despite opposit info on booking.com website (kids are welcome, etc.) and despite of our message when booking. The problem was solved by another receptionist at chech-out after some agruments were listened. Hope it was just a missunderstanding.
19 May 2015
눉The room was not ready when we arrived. We needed feather-free (non-allergic) bedding, and the housekeeping staff evidently had not cleaned a room of that sort, though we specified in advance and had called to remind the hotel. Many hotels have trouble getting non-allergice bedding organized . . . so this is not a big deal for us.
눇Nice big room, double double-glazed window, beautiful bathroom, first-rate towels, comfortable bed and sheets, electric kettle, ample breakfast, very nice staff. "Suzy" at reception was both kind and very professional (the other person on duty when we arrived was unhelpful and rude, however). We look forward to returning to this hotel---I just hope they do not raise the prices.
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