Piazza Unità Italiana 6, Santa Maria Novella, 50123 Florence, Italy
#158 of 372 hotels in Florence
Guests' ChoiceBased on 574 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.6
Staff
8.9
Value for money
8.2
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Denise
United States of AmericaFront desk made a double charge on my credit card and were unable to reverse the charge right away and I was without those funds for my trip .
Great location, beautiful hotel, great staff, breakfast was amazing
Stayed in April 2024
Reviewed: April 16, 2024
Kathy
United States of AmericaNew mattress needed. A/C hard to sustain at night for sleeping. Mosquitoes came in as well.
Location. The Front Desk Staff! The property is beautiful! The rooms are gorgeous! The historic photos of Florence and the WW2 period were amazing.
Stayed in April 2024
Reviewed: April 10, 2024
Carol
United KingdomN/A
We had an unexpected situation to manage and the reception staff were exceptional in helping us through this.
Stayed in April 2024
Reviewed: April 2, 2024
Pui
Hong KongA very cozy stay at convenient location
Stayed in April 2024
Reviewed: April 1, 2024
Carey
United States of AmericaI’ve stayed here multiple times and will stay again. But what I was charged for the room I was given this time was very disappointing.
The location is great, the staff are fantastic, the room was clean.
Stayed in March 2024
Reviewed: March 20, 2024
Murmu
IndiaThe charging port was different, the hotel can provide an adapter for that. also, there was a mobile phone in the room about which nothing was explained
It's location, it was just in front of the train station
Stayed in March 2024
Reviewed: March 19, 2024
Keith
United KingdomNothing all excellent
Great welcome on arrival, fantastic architecture and design outside and inside the hotel, extremely well positioned
Stayed in March 2024
Reviewed: March 16, 2024
Roberta
ItalySome of the room's interior and finishing were old, but that is also the charm of this old palace and to be expected.
Hotel Baglioni is in a great location. Just a stone's throw away from S. Maria Novella train station and five minutes walk from the Cathedral square and Giotto's bell tower. The city center with all its wonders is all walking distance The hotel has a great breakfast room on the top floor with large window panels from which you overlook the city skyline. I have stayed here a few times and breakfast never ceased to amaze me.
Stayed in January 2024
Reviewed: March 11, 2024
David
United States of AmericaRoom temperature.
Stayed in February 2024
Reviewed: March 6, 2024
Noor
BahrainThe passage to the room was too long and has few steps and we had stroller - so was not very applicable.
Its 100 years old. You feel like you stayed in a palace. Staff are very friendly. Service is quick.
Stayed in March 2024
Reviewed: March 4, 2024
Karen
United KingdomGood breakfast, great l9cation
Stayed in February 2024
Reviewed: February 15, 2024
David
United KingdomAll was perfect 👌
Everything!♥️👌
Stayed in February 2024
Reviewed: February 14, 2024
Jill
United States of AmericaMorning coffee not good- eggs cold- room too hot
Location- Helpful and friendly staff
Stayed in February 2024
Reviewed: January 19, 2024
Peter
United KingdomRoom felt slightly cramped and was a bit too hot Breakfast good Location great
Stayed in January 2024
Reviewed: January 4, 2024
Eduardo
SpainEverything, it’s great.
Stayed in January 2024
Reviewed: December 26, 2023
Rimi
MalaysiaEverything about the hotel is superb 👌 👏
Stayed in November 2023
Reviewed: December 24, 2023
Andres
United States of AmericaLocation Service Breakfast
Stayed in December 2023
Reviewed: November 22, 2023
Simon
United KingdomIt’s an older traditional hotel, quite a small room even with a patio, shower over bath was awkward, no full length mirror.
Super location. Brilliant 5th restaurant. Attentive staff.
Stayed in November 2023
Reviewed: October 26, 2023
James
United States of Americasee above
all excellent, save for the shower/bath
Stayed in October 2023
Reviewed: October 18, 2023
Felicity
United States of AmericaThe restaurant was rather exclusive and fully booked for our stay, also the roof bar booked for events and parts closed off at times, with somewhat erratic service.
Excellent location and wonderful roof bar.
Stayed in October 2023
Reviewed: October 17, 2023
Linda
United States of AmericaNothing.
The hotel is amazing! It is 100 years old this year, 2023. The lobby is so inviting. The rooms and hallways have their old character, but updated. Breakfast on the 5th floor has an incredible view of the city. Location is superb.
Stayed in October 2023
Reviewed: October 12, 2023
Gaye
United KingdomWe wished the television had Netflix or a movie channel etc.
The location is excellent - very close to the train station and can be connected via an underground passage. The hotel is also very close to the main attraction eg the Duomo Cathedral and other attractions are not far eg a short distance to walk. The Hotel has a nice feel with dark wood and historical passages. We liked the room (not enormous but fine) and the housekeeping was excellent. Our bedding was changed every day, There is a free mini bar containing cold drinks. We did not have breakfast here but we had a drink on the terrace of the piano bar which has superb views over Florence and was very peaceful. The staff were friendly. There are lots of comments re the hardness of the beds. Our mattresses were firm but for us this was perfect and the pillows are firm and soft. The bathroom had constant hot water and plenty of toiletries. It is quite pricey but Florence is expensive and I guess this is the going rate.
Stayed in October 2023
Reviewed: October 9, 2023
Richard
United States of AmericaFront desk help several were quite rude even the request to make change for me was greeted with a sigh and grunt
Breakfast excellent
Stayed in October 2023
Reviewed: October 7, 2023
Jang
South KoreaGood location and historical hotel Everyone was sincere for my all the stuff
Stayed in October 2023
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