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Via Giorgini 1, 55042 Forte dei Marmi, Italy
October 14, 2015
September 29, 2015
눉We would not go back to this hotel!! In March we booked and paid in full for 6 rooms for 3 nights at the end of September . We were travelling as a group to celebrate a special anniversary. When we arrived we were told they only had 3 rooms and had moved half of our party to another hotel. We had apparently been dislodged to accommodate a bus tour. Clearly the management would have had ample warning about this. At the very least they should have advised us of this and given us the opportunity to rebook elsewhere. This split the group and spoiled our experience. The manager offered us free dinner in the hotel but this was hardly compensation for the disruption to our party. We did eat in the hotel on the first night but were given a restricted set menu which was of poor quality. We chose not to eat there on the other 2 nights. We feel that the hotel had our payment in full for 6 months and treated us shabbily.
September 6, 2015
눇helpful friendly staff
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