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Via Angelo Emo 11 a/b, Vatican City - Prati, 00136 Rome, Italy
August 15, 2016
눉In the email of our booking it was stated that we would be charged 2 weeks before our booking. When we arrived, we were greeted by a man who insisted I give him 300 euros in cash. I was uncomfortable with this as I did not want to pay in cash and I was under the impression we had been charged 2 weeks prior. I tried to explain this to him but he spoke almost 0 English. He came back several times trying to collect the cash and not being able to communicate. We were all going to bed around 10 pm the last time I spoke with him. In the middle of the night around midnight, he came to our room and opened it despite all of the lights being off and three sleeping females being inside. We all were completely startled and had trouble sleeping the rest of the night after fearing for our lives. In no circumstance should an unknown man open up a hotel room in the dark of night on three sleeping women and think that is okay. Vatichouse was aggressively rude when I tried to explain the situation. I was in no way trying to escape payment, we just had almost no Wifi at the apartment and no way to check if I had previously been charged. All I wanted was a confirmation that I had not and that I could pay by credit card. It was a horrible situation and I just cannot recommend anyone to stay there in the future.
눇The apartment itself was very comfortable. It was modern and clean. Breakfast was sort of a joke but good to have some snacks around (cookies nutella croissants etc)
June 27, 2016
눇the room is very nice and the bed is comfortable. Overall i like the room.
August 5, 2016
눉1. Payment: There is no mobile machine for payment by credit card. The staff took the pictures of my passport, my credit card numbers and especially the secret numbers of my credit card. It is not safe! When I come back to my home country, the bank asked me to block the credit card and asked me to make a new one. The bank told me that with that information, people can take my money at any time! 2. Staff: When I was worried about the fact that the VaticHouse staff took pictures of secret numbers of my credit card, the staff called his boss and gave me the phone. I thought that she would explained me why they did that but the boss of VaticHouse did not let me talk on the phone, almost the time, she kept talking and shouting at me on the phone. If I had found another accommodation at that time, I would have moved immediately. 3. Facilities: The advertisement said that the wifi is available but infact, it did not work almost the time leading to no TV or TV was on off on off (it was internet TV). I could not work during the time I was at the VaticHouse. Besides this, there is no reception room, no telephone in case I need to contact to the responsible people.
눇The room is clean. The door is very safe; The bathroom is nice, especially water supply; The location is convenient (near the Vatican, near bus stop, near metro - Line A) and it is quiet.
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