Santa Caterina da Siena 11/R, 50123 Florence, Italy
#207 of 372 hotels in Florence
Guests' ChoiceBased on 1269 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
8.5
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 14, 2024
Viola
AlbaniaThe hotel was under restoration, so we could not enjoy it properly. Breakfast was not available, pand the hotel elevator was very small. But the most problematic for me was the bite of the mattress insects, which caused allergies in my body. Noises could also be heard from other rooms.
The location was great and the staff too.
Stayed in April 2024
Reviewed: April 7, 2024
Gabriel
MaltaThe basic room is a bit expensive in terms of value for money.
Hotel room and staff were very nice. It’s location is great if you need to stay next to the train station.
Stayed in April 2024
Reviewed: April 5, 2024
Ousha
CanadaA bit noisy at night given the location
Great location. The majority of attractions are close by. The staff was friendly. Clean room
Stayed in April 2024
Reviewed: April 2, 2024
Simoni
PortugalNot having breakfast available.
The location was great and staff was supper helpful. Good shower and very comfy beds. However, the hotel is in renovation (in the breakfast area) so they do offer free coffee, but there is construction work being done. Other than that all was great
Stayed in March 2024
Reviewed: March 30, 2024
Marie
United KingdomThe phone in my room didn’t work. The walls are very thin so all noise can be heard from the other rooms
Friendly staff. Hotel is under reservation so a little chaotic
Stayed in March 2024
Reviewed: March 28, 2024
Bici
United States of AmericaEverything except the noise the other clients make at night.
Stayed in February 2024
Reviewed: March 19, 2024
Veedoola
MauritiusLift was small
Great location and staff v helpful Tea/coffee was complimentary whole day in the lounge
Stayed in March 2024
Reviewed: March 17, 2024
Ana
United States of AmericaThe bed could have been a little more comfortable. Also, I would suggest adding a second chair in the rooms so if there are 2 people there would be enough sitting available. But none of this was a real problem. I would stay at this hotel again.
The location so close to the train station was great and the staff was friendly. The coffee and croissants available in the lobby was a very nice touch.
Stayed in March 2024
Reviewed: March 17, 2024
Meerak
United KingdomOnly one small elevator was in use. The staircase was not in use during our stay.
Awesome location. The train station, bus station, and convenience store are extremely close! Very convenient!
Stayed in March 2024
Reviewed: March 15, 2024
Aisling
SpainThe room did tend to get a bit hot and the air con didn’t seem to work so we had to keep the window open most of the time we were in the room which lets in a lot of noise, it did go to show how good the windows were because when they were closed it blocked a lot of street noise! Also unfortunately there was works going on in the breakfast room and there was also a leak in the ceiling by the lift.
Amazing location, super close to train/bus stations. Lots of nice restaurants around and right next door to a supermarket. Everything was in walking distance. The hotel was also constantly being hoovered/cleaned which could have been ramped up due to the works that they were carrying out. Staff were generally friendly and we got a lovely gift of a packet of pasta on our last day which is a nice touch :)
Stayed in March 2024
Reviewed: March 15, 2024
Ms
South AfricaA bigger room could have been allocated for the price
Great location, close to train station and walking distance to main tourist attractions
Stayed in March 2024
Reviewed: March 6, 2024
Gaye
TurkeyA/c was not working and breakfast wasn't available
Staff, hospitality, location
Stayed in March 2024
Reviewed: March 3, 2024
Skmjl
SwitzerlandThe staircase case was blocked for renovation work so the only way was using the lift which I really hate...as I have claustrophobia, would avoid lift if I can. Could hear the neighbour taking shower...the noise was loud..
Very very near the SMN train station and 5 mins walk to town centre. Friendly welcoming staff. Clean, soundproof windows. Many Asian tourists, nice to see them ;-))
Stayed in February 2024
Reviewed: March 3, 2024
Beth
United KingdomLack of air conditioning
Fantastic location, room was a good size. Really nicely done.
Stayed in March 2024
Reviewed: February 25, 2024
Utku
GermanyThe AC was little bit noisy and old.
We liked pretty much everything in this hotel. First, the staff was amazing. Even if it was late night, the reception staff was supportive and smiling. Location is very good, very close to the central station and the hotel neighborhood is quiet. Room was comfy.
Stayed in February 2024
Reviewed: February 23, 2024
Margarita
Bulgariaour room was on the street and if the window is open it is loud
the room was very clean and comfortable , thanks a lot for the gift ! the personal is amazing and very helpful, location is the best , near the central station , bus station , city center , everything is near
Stayed in February 2024
Reviewed: February 7, 2024
Luis
Puerto Ricosmall , slow elevator
location , value for money
Stayed in February 2024
Reviewed: February 7, 2024
Catherine
AustraliaI found it difficult to control the air conditioning but that could just be me 🙂
The staff were very friendly, lovely people and always helpful. The room was spotlessly clean and such a lovely touch were hand written notes of welcome (with chocolates) and a thank you for staying (with a bag of dried pasta). The coffee machine and pastries downstairs were great as the kitchen is being renovated which I'm sure will be amazing when up and running
Stayed in February 2024
Reviewed: February 1, 2024
Ziyad
Saudi ArabiaNo 👎 parking
Stayed in January 2024
Reviewed: January 28, 2024
Francis
SwitzerlandNothing, everything is good!
Really clean hotel, good location to train station and the restaurant area.
Stayed in December 2023
Reviewed: January 25, 2024
Santa
LatviaThe Rimi Waze amazing
Stayed in January 2024
Reviewed: January 23, 2024
Supermel18
United States of AmericaIt was a nice quiet setting. The staff was friendly.
Stayed in January 2024
Reviewed: January 21, 2024
Dong
Australianone
Great location closed to the central station, walk distance to the attractions. Very very friendly staff. Perfect service provided.
Stayed in January 2024
Reviewed: January 14, 2024
Mazen
Saudi ArabiaThe hotel needs a little renovation in the rooms, corridors and elevator to be same as areception area.
The hospitality of the hotel staff and its location in the heart of Florence and next to the train station.
Stayed in January 2024
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