Would have liked tea-making facilities in room, but was possible to make tea in lobby.

Excellent location, close to Coliseum and train station. Plenty of restaurants nearby.

Stayed in April 2024

Location

Stayed in March 2024

We were happy with the room and the service.

The hotel is very close to Termini and metro and bus stops. Excellent location.

Stayed in April 2024

Good location. Nice staff!

Stayed in March 2024

It's a steep walk to and from Roma Termini station and the hotel - this made walking from the station with luggage a little challenging.

The accommodation was clean and I felt very comfortable. Great price for the facilities provided.

Stayed in April 2024

While we stayed, they were refurbishing . Although , the place was kept clean and staff ensured there was minimal disruption .

The location was great , close to Termini Station . Some nice little coffee shops close by , a convience store 2 doors away and a short walk to The Basicilla Santa Maria Maggiore . The staff were great , friendly , professional and helpful. We had a room with a patio which was lovely to relax on and enjoy a coffee or glass of wine . The rooms were clean , lovely comfortable beds and the bathrooms were modern and bright . We didn't have the breakfast , but all the guests we spoke to praised it very highly and said it was lovely .

Stayed in April 2024

Nothing

Great hotel..perfect location

Stayed in February 2024

i booked too small room...single bed rooms are very tiny.

Excellent breakfast,great location very close to the colloseum but still you hear no noise from road so you have no problem sleeping, around 5 minutes walking from metro.

Stayed in March 2024

No dislikes.

Great location. Nice staff, Nice room with small balcony overlooking the church. Very comfortable bed. Quiet side road location.

Stayed in March 2024

You have to go down to prepare coffee or tea.It would have been convenient if we have it in our room.

The hotel was very near to Termini station and to tourists attractions. Hotel is clean and bed is so comfortable.working airconditioning and a heating in the toilet. The staff were nice and accomodating. Buffet breakfast was really good.

Stayed in March 2024

Some construction was going on; hotel staff accommodated us by assigning room far away from the construction. But even so, we are sensitive to the dust and have allergies during our stay. Communication is the key, be nice to the staff.

The room was newly renovated! The staff was great… we talked to the manager, Barbara, and she was helpful and listened attentively to our concerns. Things were immediately improved upon our return. Location is great with lots of my favourite restaurants around.

Stayed in February 2024

Location was perfect. Great hotel for those on a budget. 24 hr coffee and it was good! No complaints

Stayed in February 2024

Had to wait for 20 minutes to check out. I would have preferred to settle the bill the night before so we could have just left in the morning. It is understandable that the morning is a busy time so there needs to be a way of expediting the check out. Other hotels do it. The ongoing renovations

We were given a large room with windows looking out to the street. We have stayed at Hotel Rafaello before in the same class of room and on this stay the room was much larger. The heated tile floor in the bathroom was fantastic for a stay in February.

Stayed in February 2024

Fabulous hotel in a lovely location. The hotel is currently being renovated which we weren’t aware of- apart from dust it didn’t impact our stay.

Stayed in February 2024

We were dissappointed that we had not been notified about ongoing refurbishment works. The roof terracw was not open

Check-in and out went easily. Reception staff friedly and helpful. 24 hour tea/coffee station welcome as not facilities in room.

Stayed in February 2024

A lot of construction happening in the building - it was very loud in the mornings

Great location

Stayed in January 2024

The bidet did not work well on Day 1 (though the staff was very helpful and helped us resolve the issue as soon as possible). The hotel is undergoing some construction work so it is a bit noisy during the day and that interrupts your afternoon nap (if you like taking those).

The room was cozy and the staff was polite and helpful. The location was the best selling point as it was walking distance from the major attractions in Rome (especially the Colosseum and the Roman Forum). There were many good food options around the hotel as well, which included the cafe next door, the osteria down the road and an amazing Korean food restaurant (if you stay for a long duration, give this restaurant a visit for sure!). Overall, we had a very pleasant stay.

Stayed in December 2023

A nice little hotel situated in a perfect location, within 15 minutes walking distance of most major tourist attractions. The room was nice and comfortable, except we couldn’t get the heater to turn down and they couldn’t really fix it. The staff is super nice and helpful. The breakfast is superb.

Stayed in December 2023

Some ongoing renovations.

New fixtures and towels made the bathroom look clean and fresh. Location near Roma Termini station and restaurants.

Stayed in December 2023

Breakfast at the hotel was quite expensive. If light breakfast (coffee/croissants etc) is what you need, there are many coffee bars nearby at a much more reasonable price.

Excellent Location - within walking distance to the Termini Station which is great for those arriving by train. The Roman Forum, Colosseum and Capitoline Museum are all within walking distance. Numerous coffee bars and restaurants and a few grocery stores are very close to the hotel. Very spacious room (as pictured on booking.com). Facilities are very clean. The exterior of the hotel was under renovation but that didn't bother me at all as I rather spent my time exploring the city during the day. Staff members are extremely friendly and helpful - which made my stay particularly pleasant.

Stayed in November 2023

Hotel is undergoing some major renovations, and there is some construction noise and plastic sheeting. However, this wasn’t a major issue.

Perfect location just a few minutes’ walk from Roma Termini. The hotel and rooms are super clean. Staff is friendly and multilingual, and even let me check in an hour early. The breakfast was amazing! Hot and cold options, freshly squeezed orange juice, and espresso made by request. The “family room” suite faces an interior area, which was perfect for keeping the room dark after an international flight when I really needed to sleep.

Stayed in December 2023

I will suggest to improve the layout of the bathroom and the shower space need to be bigger.

Good breakfast and fresh food.

Stayed in December 2023

No window in the room due to ongoing construction.

Very helpful staff. Warm room in the winter.

Stayed in December 2023

There should be a paper that explains the climate control in the room?

Great location, friendly and helpful staff at reception, the 2 ladies that work the breakfast were so friendly and helpful, best service I've ever had, amazing 😊

Stayed in December 2023