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Via Finocchiaro Aprile 11, Central Station, 20124 Milan, Italy
March 22, 2015
눉The reservation confirmation I had printed out specifically indicated that the room would have a twin room and the picture itself showed a relatively big room. When I arrived I was presented with a tiny room and a single bed and when I tried to talk to the receptionist he claimed that it was Booking's fault and that they've made a mistake! I tried to reason with him saying that I made a reservation for something completely different and this is not fair, but he would not listen. He suggested providing the room on my reservation but I would have to pay more!!! I asked to talk to the manager but he was not present at that moment and as I would not spend much time in the room, I decided to leave it there. Totally unacceptable behaviour. The hotel is providing the information to Booking so I don't see how this is Booking's fault. Lame excuse and also not my problem even if that was the case.
눇Location, cleanliness, breakfast is ok
March 17, 2015
눉The toilet is too small.
March 19, 2015
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