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Via Firenze 43, Central Station, 00186 Rome, Italy
12 June 2016
눉On arrival we were very unhappy with our room. It didn't represent the photographs shown on booking.com. We didn't expect to have the room featured but a room of the same standard of decor as the visuals on booking.com were obviously the reason for making our decision to stay at that accommodation. Also the room was situated just off the reception area and would have given no privacy . After speaking to the man on duty we couldn't change our room as the hotel was full. We then spoke to a female manager on the telephone to complain and she also said it wasn't possible to change rooms due to full capacity. I told her I was upset and very disappointed but she would not change our room even for the following night and I demanded my money back so we could look for another hotel to which she refused. It was a special trip for my husband and I and the room was not good enough. The bathroom also was dated and very small. Shortly after this conversation with the female manager the young man on reception knocked on the door and took us to an alternative room which was perfect and we gladly accepted it however we had been very upset on our arrival and stressed which had nearly ruined our trip. The upsetting thing is that they did have an alternative room and had lied and I felt let down as our arguments against the original room had been valid.
눇Breakfast choice was good. Two male staff very friendly and helpful. Room clean. Comfortable bed. Good location.
6 June 2016
눉The hot breakfast should have been a little warmer,
눇The bed was comfortable and lots of variety for breakfast,plus the serviced room
12 June 2016
눇gluten free products were bought in specially
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