all the staff in the restaurant and at the reception, who were extremely friendly

Stayed in March 2024

Cold water in swimmingpool.

Staff, location, short drive to ski area and Brunico town, saunas.

Stayed in February 2024

Too cold water in the swimming pool, even cooler then a pool where I go just for a swimming training.

Breakfast, nice stuff, cozy room

Stayed in February 2024

What we did not like was a lady at the wellness, I would call it hellness instead of wellness. Each day she was shouting at the hosts in the pool (family) area. It was in absolutely unprofessional manner and not needed at all. The area for adults with saunas and steam baths were enjoyable. It seemed that kids are not welcomed in the wellness at all, but again I would blame it on the lady that was in charge there.

The place is really nice and in quiet location. Cleanliness superb. We enjoyed food a lot, especially dinners that come in four courses, it was tasty and super satisfying after all day on the ski slopes. I would recommend this hotel for friendliness of its stuff at reception and in the cantina.

Stayed in February 2024

Beds were a little hard, wellness areaecould be cleaned better. Some showers in the wellness area were not working.

Excellent location and views, helpful staff, large room, enought & close parking

Stayed in October 2023

I don't like the whole "set menu" requirement. We were forced into a 4 course dinner when we knew we wouldn't be able to eat it all. Maybe a suggestion would be 2 courses for €X, 3 courses for €X and the standard 4 course rate. Light in the bedroom could have done with a brighter lightbulb certainly couldn't read by it.

It was very comfortable and clean. Located exactly where we needed to stay. Food was very nice.

Stayed in October 2023

The hotel is quite outdated, it needs a great refreshing. The walls are paper thin, you can hear everything in the room next door and on the corridor. We are light sleepers but we were lucky that the hotel wasn't full. The TV in our room did not work (the facilities guy was lovely and he tried his best, but he let us know it was a digital TV, that is, no channels...)

The staff is just amazing, one of the best service we have ever got. The food at the restaurant is delicious and the quantities are generous. They are able to accommodate intolerances, which does not always happen in places with a set menu. The hotel is spacious, with different environments (terrace, lounge, restaurant). The spa is very nice as well, however, the cap is required for the pool. We didn't want to buy it but we found it a bit limiting.

Stayed in September 2023

no aircon!

the staff were lovely, great location to the lake

Stayed in June 2023

The rooms were a bit small and the facilities were old.

The view was nice. Breakfast was also nice.

Stayed in June 2023

Our room was spacious but the beds not comfortable , moreover the bunk beds. We came as couples but not all the beds were double so we had to sleep separately.

We had a nice quiet stay at SMY Koflerhof and a very relaxing afternoon at the spa. The breakfast was very good and we were served with a patient and friendly smile.

Stayed in June 2023

i wish there was a hot tub in spa area but the pool and saunas were very very nice.

loved the property, very pretty and had nice amenities. Great all around

Stayed in April 2023

We really appreciate the location,

Stayed in March 2023

Worst soundproofing I ever had in the hotels. Just like in the American movies about motels. Happily the service agreed to change the room. Pool was small and kinda crowded, some people swims across the pool, so it was chaotic. Pre-order dishes in the restaurant is kinda not really obvious and nobody tries to describe you why it so and not like usually in restaurants.

Stayed in February 2023

Stairs

Very clean and relax room very quiet

Stayed in February 2023

There is no fridge, brush and extra payment for dressing gowns in the room, these are very important and basic things that should be emphasized if they are not there. Breakfast is monotonous and simple. For dinner, there is no salad like everywhere else neither before, nor in the middle, nor after the meal. Also, dinners are too late at 19:30h, and breakfast should be half an hour earlier, if you are a person who is in a hurry to reach the groomed slopes, you will have to go skiing without breakfast.Wi fi is not good at all, very bad.

The staff is very friendly!

Stayed in January 2023

We were on the top floor so with no AC it was quite warm. We asked for a fan but they didn't have any. My one suggestion would be to have a few small fans during summer. The rooms on the top floor likely get the hottest.

We both had a massage from Cristina and it was WONDERFUL!! I highly recommend that. The pool and spa area were great. The staff was VERY friendly and welcoming. Florian greeted us and was great the entire time. Maria and Leona were in the dining room and they were wonderful with every breakfast and the dinner we had.

Stayed in July 2022

There were two negative points need to be taken in consideration: because of the hotel near a noisy highway and the weather is too hot need to close all windows; they need to provide cooling system for the rooms or fans for each room to avoid opening the windows and suffer from highway noises.

everything was good.

Stayed in July 2022

Everything was great!

The hotel is super nice! conveniently located close to Lago di Braies (15 minute car ride). The staff is super friendly and helpful and the breakfast is amazing! The view is beautiful!

Stayed in July 2022

The pool is not open in the morning and closes at 8 pm. So if you come back after your daily trip you can't make it to the pool. The breakfast was exactly the same for both days.

Fantastic place! The rooms were much larger than in the photos. The hotel is in a quiet area, with a fascinating view of mountains and villages. The staff is nice and helpful!

Stayed in May 2022

all was good

Great place, great food, great host! We have really enjoyed our stay

Stayed in February 2022

Food, spa, sauna...

Stayed in February 2022

food quality, rooms (need to be restored),

spa, staff,

Stayed in November 2021

Sauna and pool is open only till 20:00. Limited option for dinner at the restaurant. There is a menu with 4 courses and not possible to take just one course. It has fixed price 25 EUR + additional cost for drinks. Wi-fi without internet access

Clean room. Comfortable bed. Toilet is separate from bathroom.

Stayed in September 2021

La cordialità dello staff

Stayed in July 2021