Castello- Ponte Dei Greci 3405, Castello, 30122 Venice, Italy
#156 of 294 hotels in Venice
Guests' ChoiceBased on 194 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.3
Staff
9.1
Value for money
8.2
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Singh
IrelandThere were noises from the floor above during night causing discomfort.
Room was clean and location was excellent, All the major city points were nearby walking distance.
Stayed in April 2024
Reviewed: April 15, 2024
Iain
United KingdomAir conditioning. Loft was not working on the day we left. They should have offered to help with the bags
Size. Had a suite so room to sit and relax
Stayed in April 2024
Reviewed: April 10, 2024
Dana
United States of AmericaBed was vry comfortable. Location is very close to San Marco’s Square…easy access by vaporetto to other attractions
Stayed in April 2024
Reviewed: April 8, 2024
Elaine
United KingdomThe room was small
Food was fine - good variety
Stayed in April 2024
Reviewed: April 7, 2024
Stacy
AustraliaCanal view room!’
Stayed in March 2024
Reviewed: March 30, 2024
Christopher
AustraliaPerfect, and the room upgrade which were we're given was devine
Stayed in March 2024
Reviewed: March 23, 2024
Over_land_and_sea
United KingdomVery loud. Big banging from peoples shutters in the night due to wind, floor very creaky and walls so thin I could hear next doors alarm clock and clear coughing... glad it wasn't anyone's honeymoon or the whole 3rd floor would've been awake all night 😂 Also no aircon (said it did upon booking) and no milk
Good location. Safe, secure, big rooms and clean l. Staff all friendly and helpful
Stayed in February 2024
Reviewed: March 12, 2024
Fabio
Chinai think i was assigned a to-be-renovated room
the concierge is top notch
Stayed in March 2024
Reviewed: February 23, 2024
Kate
SingaporeGreat hotel, very well maintained with spacious rooms that were clean and well presented. Great location, with the hotel providing exact and easy instructions on how to get there (we had never been to Venice before and were nervous about finding our way around on the canals etc). Staff were friendly and professional, also available to answer our questions and provide more coffee pods when we asked!
Stayed in February 2024
Reviewed: February 8, 2024
Pierluigi
United KingdomI can't say something negative about the hotel.
I liked that it is a Historic building but well kept. Staff were very friendly and helpful at all time. The location was very good for me because it is just outside the main touristic routes, but not too far.
Stayed in January 2024
Reviewed: February 3, 2024
Karl
United KingdomCould do with a lounge bar area for relaxing away from your room.
Good location. Staff were very accommodating.No milk in the room for teas and coffee.
Stayed in January 2024
Reviewed: February 1, 2024
Alvise
Switzerlandlocation. just behind san marco square in a charming part of Venice
Stayed in January 2024
Reviewed: January 29, 2024
Enrico
BelgiumVery nice, spacious and comfortable room; very quiet as well. The palace is gorgeous. Very kind staff. Nice area, conveniently located to reach San Marco.
Stayed in January 2024
Reviewed: January 16, 2024
Giles
United KingdomThe bland reception staff welcome was disappointing. The fact that the glorious cocktail bar was suspended for the week meant we spent less money than we intended at the hotel, based on our last visits. Bathroom was very disproportionately small. Needs reconfiguration! We didn't need the huge (and rather glitzy naff) sitting room surprisingly attached as our suite.The beds were very hard too! And that practice of pushing two large single beds together to make a double means that you lose your partner in the immense acreage!
Room very large, with additional unexpected room attached! Marvellous canal view from window. Breakfast team superb, and breakfast very good for Venice. Especially the scrambled eggs! Reception staff rather impersonal and bland until the senior bearded gentleman on the last day at departure, who made us feel as if we were valued repeat clients.
Stayed in January 2024
Reviewed: January 4, 2024
Ct
United KingdomWhile I had a large room, it was rather void of furnishings for a suite room. It would have been nice to have a small, comfortable sofa or easy chairs in which to relax.
Very friendly and pleasant staff. Great breakfast, and excellent location about 10 minutes from St Mark’s Square. Suite room was large, with a modern bathroom.
Stayed in December 2023
Reviewed: January 4, 2024
Prof
United KingdomThe room was bland and uninteresting with old worn furniture. Bathroom adequate but no proper shower
Good location Friendly helpful staff Good breakfast
Stayed in December 2023
Reviewed: January 2, 2024
S
United States of AmericaLocation was perfect.
Stayed in December 2023
Reviewed: December 24, 2023
Oliver
United KingdomThe phone to the main hotel didn’t work. The decor was a little scruffy in places but the room was very clean
Wellness suite - great location and a room with a sauna / steam room was a real treat.
Stayed in November 2023
Reviewed: December 15, 2023
Ebrahim
South AfricaNo hotel transfer Bfast was very sad …cofee was awful
The rooms we’re comfortable The location on canal
Stayed in December 2023
Reviewed: December 10, 2023
Ada
AustriaI liked the location, close to St. Marco but secluded; and the way hotel looked from the inside was so inspiring.
Stayed in December 2023
Reviewed: November 25, 2023
Danish
United KingdomBroken toilet doors , no toiletries upon arrival. Less than average Breakfast
Location
Stayed in November 2023
Reviewed: October 21, 2023
Michael
United KingdomLocation and style
Very helpful and friendly
Stayed in October 2023
Reviewed: October 18, 2023
Ralph
United States of AmericaThe shower
Stayed in October 2023
Reviewed: October 9, 2023
Sirarpi
Armeniathe staff is very friendly
Stayed in October 2023
Riva del Garda, Italy
Bangkok, Thailand
Chlewiska, Poland
Madrid, Spain
Miami Beach, USA
Lake George, USA
Ventimiglia, Italy
Plataria, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content