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Based on 265 hotel reviews
Value for money
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Showing 1 - 27
5 September 2016
눉This is NOT a 5 star hotel. The service is 2-3 stars at best. They charge for towels at the pool! The bar and restaurant are unacceptable. Service is sloppy and borderline rude.
눇Nice location and facilities.
5 August 2016
눉Very disappointed with the suite we got on arrival. We had to give up the suite and change to a room instead, as the choices were very limited, although the hotel didn't seem to be full. The manager did not make any effort to make us happy. Sloppy service. Not satisfied with the food and service in hotel's restaurant either.
눇Beautiful setting, surroundings and facilities, clean rooms, good breakfast. Overall, good value for money.
31 July 2016
눉On arrival we were told where our rooms were, no help with luggage. Restaurant was average and quite expensive compared to other restaurants visited in the area. Thin walls. Pool was a little green on arrival. Whole place needed a lick of paint. 6 euro per beach towel even if around the pool. Absolute rip off. 5 euro for a soft drink where wine & prosecco was 5 euro and beer was 6 euro didn't make sense. 10 euro for an average sandwich - small baguette with mozzerella and ham. We were offered on last day option of coffee or cappuccino with breakfast - didn't realise we should be offered each day as only 1 staff member seemed to be present. Kids got bed bites on their tummies and inside of legs. I didn't feel staff were properly informed of good restaurants. It was more relationship or ease of journey rather than actual experience.
눇Spacious rooms Large swimming pool
27 July 2016
눉Horrible staff, unhelpful, unfriendly. Restaurant in evening was so badly managed it took us 15 minutes to get the menu (1 menu for 10 tables?!). In the end we left the restaurant as the staff was so unfriendly and incompetent... the waiter also shouted at some other guests. Paying 6 euros for pool/beach towels? No thank you. Dirty swimming pool. Old furniture, falling apart. We had a painting fall off our wall at night (without touching it). It took the staff 3 days to even pick it up ( we asked in 1st evening.) In the end we left 2 days early as this place was such a disappointment.
눇Beautiful location - such potential.
20 July 2016
눉Pictures of booked room (from Booking.com) didn't evidently correspond to what has been made available at my arrival. I have tried to discuss with hotel staff about this discrepancy; result has been an unpleasant and offensive discussion with an hotel management representative. Infrastructure is not a 5 star hotel as pretended. Why has Booking included it in its "Preferred Property programme? There's something not quite right in the way the Hotel is advertised on Booking and the reality. Disappointing experience, because despite the attractive prices you don't get the expected quality associated with it score (8.1 at the time this review has been written).
6 July 2016
눉Part of the building shown in the images are closed. For example the seating area around the pool. The pictures come from a private wedding event. The rooms balcony only features two sunbeds that cannot be used because there is no sunblind and the bacony heats up very fast. Also a little table on the balcony would be nice. The pool area is generally poorly decorated and lacks charm.
눇The Masseria is an impressive building although there is a renovation needed, breakfast buffet was excellent, staff was super friendly and offered to solve our problems. The restaurant is unfortunately only a la carte but the pasta they serve was the best we had in Puglia.
28 May 2016
눇In Italy is a good idea to understand the concept of comfort. This is an hacienda with very beautiful landscape and people working at the hotel are extremely friendly and kind.
17 May 2016
눉Lacked atmosphere as only a handful of guests. Bar not well stocked. No gin and choice of only one red wine. Need a car
눇Lovely room. Beautiful hotel. Breakfast plentiful.
23 August 2015
눉The staff (not very helpful), the wifi (very slow when it worked), the fact they charged 6 euros for a towel at the swimming pool and the overpriced dinner buffet ( the region is full of very good seafood restaurants which are much more reasonably priced and better in quality)
눇The swimming pool
26 July 2015
눇Beautiful hotel with a huge swimming pool set in olive groves. The bedroom/bathroom was large, comfortable and very clean and all staff were polite and friendly. The hotel and pool were quiet and peaceful and the car park was free. I would recommend this hotel.
21 July 2015
눇We enjoyed the masseria's facilities, the outdoor gardens and pool. If we had more time we would have explored the grounds further. The staff was very helpful with dinning suggestions, and directions. The breakfast was amazing... with so many delicious options.
26 June 2015
눉Very unfriendly reception staff (some of them not speaking English - definitely something that is not acceptable for a 5 star hotel). We were a family with two kids and we were given the worst room ever, far away from every facility (reception, pool, elevator, restaurant) and difficult to access using a baby stroller. When we asked for this to be changed we were told that hotel is fully booked (that was definitely a lie since we've noticed only a few cars in the parking and almost nobody in the hotel). We found ants in the room and that was the trigger that lead to being moved to a better room within a few minutes (all of a sudden they were able to find another room even though we asked for this previously). Imagine a small kid crawling and ants all around. Very poor breakfast - no warm food at all.
눇The hotel has a nice pool, a decent playground for the kids and looks well.
24 June 2015
눉No atmosphere No information about hotel and its surroundings, or the hotel facilities, we only found out about 2nd restaurant after 12 days at hotel. Swimming pool great size but steps broken in places, overflow around pool broken and quite dangerous in places, which were replaced as and when broken, I fell down one part reported it an no questions were asked. 2 other injuries took place whilst we were there. Gardens near pool and paths need attention to reflect interior of hotel.
눇Quiet location Accommodation Breakfast good variety Evening meal
18 June 2015
눉Customer service in every area needs major overhaul. Staff do not particularly seem to care about needs or interests of guests, which is rare in a 5 star property.
눇*structure itself interesting kn expansive property *interior of facilities,especially the rooms, are very clean and well taken care of. *great pool
28 May 2015
눉It was a bit remote, so getting about really requires a car. The breakfast options were not great, not much in the way of a warm breakfast. We didnt have a menu for the room service options or the restaurant in our room welcome pack, which would definately have encouraged us to use it. Watch out for sneaky holiday tax, and room service charges that we only found out about when it came to settling the bill.
눇The staff were very friendly, the surrounding area is very picturesque, complete with its own Shetland pony and horses. The swimming pool is the largest I've seen, though due to the time of year the weather wasnt very inviting for its use.
30 September 2016
눉Food in restaurant expensive and nothing special
눇Swimming pool, breakfast was great
4 September 2016
눉The staff seemed to be a little miserable to be honest not entirely enjoying their jobs.
눇The pool was amazing and the breakfast was great too.
2 August 2016
눉poor management of the property, just a few member of staff are motivated to give a decent service
11 July 2016
눇Amazing property set in olive groves with beautiful views of the mountains and a magical pool.
16 June 2016
눉four more days
눇you have underrated this hotel in your description.
29 May 2016
눉Lack of staff - bath robes, towels
눇The property was in very good shape & swimming pool lovely
24 May 2016
눉Lack of face cloths
눇The quietness of the locality
13 September 2015
눉Restaurant closed and bar very expensive. Decor slightly tired.
눇Great location and friendly staff.
2 August 2015
눇Excellent big rooms, breakfast, swimming pool, size of domain (possibilities of jogging)
13 July 2015
눇Everything was great.
12 July 2015
눉Don't take dinner there. Price vs quality is very poor.
28 April 2015
눉Staff e ristorazione non adeguato ad un 5*, pulizia non adeguata, colazione da 2*
Showing 1 - 27
Castrocaro Terme, Italy
Prague, Czech Republic
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