Via Maqueda 437, 90133 Palermo, Italy
#30 of 91 hotels in Palermo
Guests' ChoiceBased on 133 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.7
Facilities
8.2
Staff
9.4
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 7 April 2024
Tina
SwitzerlandBathrooms could have been cleaner.
The staff was friendly and extremely helpful. Nice breakfast. Pet friendly.
Stayed in April 2024
Reviewed: 29 March 2024
Jakub
Switzerland(Breakfast was only served in the room, we had to order for a specific time the night before.)
Great location (makes it a bit noisy, but OK). Large, clean, nice and comfortable room. All in all everything was great.
Stayed in March 2024
Reviewed: 9 February 2024
Alison
United KingdomBreakfast in room - would have preferred to use a dining area.
The central location! Nice size room! Friendly professional staff! Housekeeping excellent.
Stayed in February 2024
Reviewed: 17 October 2023
Wymondley
United KingdomNo lift :-)
Fabulous location in the heart of Palermo opposite the Opera House. Friendly and helpful staff
Stayed in September 2023
Reviewed: 15 October 2023
Toni
AustraliaThe front stairs were a bit of a challenge
Best location close to everything
Stayed in October 2023
Reviewed: 5 October 2023
Dana
CanadaBreakfast was excellent. Front desk staff Christian and Francesca were wonderful and very helpful.
Stayed in October 2023
Reviewed: 28 September 2023
Peter
United KingdomEntrance to the hotel is up a flight of stairs - could be awkward for anyone with mobility difficulties, but okay for us. Some renovations in progress, perhaps that will include installing an elevator (I'm afraid we didn't ask).
Perfect location for us - centrally situated opposite the Teatro Massimo and in a pedestrian zone close to markets and street cafés, and city tour buses leave from very nearby - about a minute's walk. Every one of the staff was extremely helpful and pleasant. Nice breakfast too.
Stayed in September 2023
Reviewed: 23 September 2023
Irene
AustraliaThe location was perfect for visiting key galleries and churches - and close to great shops and cafes. Plus the late check out was a real bonus for us as we had an afternoon flight to Rome. The staff were very friendly, welcoming and helpful. We arrived early and we were able to leave our luggage and explore and come back to check in.
Stayed in September 2023
Reviewed: 22 September 2023
Georgina
AustraliaSome extra pillows would have been an extra touch but no complaint.
Staff, rooms, location and ambience in that order :)
Stayed in September 2023
Reviewed: 22 July 2023
Laura
ArgentinaThere is no a breakfast area, so it is served in your own room. You should select the ingredients previously and it is served at the scheduled time. Booking rates it as a four-star hotel, but the outside board indicates a three-star one. I guess it needs a restyling to get more character or charm.
Location is great on via Maqueda just opposite Teatro Massimo, a lively area full of people, shops, bars and restaurants. Room and bathroom were comfortable and well equipped. Staff was attentive at all times.
Stayed in July 2023
Reviewed: 13 July 2023
John
AustraliaLocation and large room/bathroom/shower
Stayed in June 2023
Reviewed: 11 July 2023
Heather
United StatesFront desk was friendly and the location was good.
Stayed in July 2023
Reviewed: 24 June 2023
Glenn
United StatesOutstanding staff. Professional, knowledgeable, friendly, welcoming. Discreet location on historic pedestrian street directly across from opera house.
Stayed in June 2023
Reviewed: 12 June 2023
Charlie
United StatesRoom was a nice size but tired. Worn carpet, scratched furniture. Room faced a wall.
Frienfly and very helpful staff. Exceptional customer service.
Stayed in June 2023
Reviewed: 10 June 2023
Leon
South AfricaNothing.
We recently spent two nights at the Massimo Plaza Hotel. We have previously stayed at the hotel and found that it was as good as ever. The situation of the hotel is excellent, in a pedestrian area and close to many restaurants and bars. It is also within walking distance of many of the sights in Palermo as well as the shopping area. We were impressed by the staff who were, without exception, friendly and helpful. Our room was very comfortable, which contributed to a wonderful stay. We hope to return again in the future.
Stayed in June 2023
Reviewed: 7 June 2023
Our
United KingdomSolely that the decoration was a little tired. For example paint peeling a little at the base of the shower, a hairline crack in the sink. The carpet was clean but wearing.
Location excellent. Car transfers excellent. Staff very friendly and helpful. Clean facilities. Quiet room.
Stayed in June 2023
Reviewed: 6 June 2023
Joao
QatarLocation is fantastic! Right in the city center! Close to everything!
Stayed in May 2023
Reviewed: 26 May 2023
Stephen
Hong Kongneed to go up one flight to hotel lobby
Stayed in May 2023
Reviewed: 12 May 2023
Lorraine
United Statesgiven bad information from online staff regarding music tickets at the Teatro Massimo
location is outstanding
Stayed in May 2023
Reviewed: 16 April 2023
Benjamin
United KingdomIt is a little out of the main centre.
Friendly staff and nice room. I went back after my original stay, which is always a good sign. Thr rooms at the front which overlook the plaza are much nicer (although there is a little noise).
Stayed in March 2023
Reviewed: 24 March 2023
Susan
United Statesbreakfast in room
location, staff
Stayed in March 2023
Reviewed: 4 March 2023
Sharon
United KingdomIt was very nice. . More food choices for breakfast would be better
The location was perfect. The staff were very helpful and pleasant
Stayed in March 2023
Reviewed: 23 February 2023
Donna
United Kingdomgreat location, great staff
Stayed in February 2023
Reviewed: 15 February 2023
Bonnie
New CaledoniaMaybe a wider variety, but absolutely no problem with the offerings
We could have our breakfast in the room or in the common area. The rolls were fantastic.
Stayed in February 2023
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