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Viale Italia, 195, 57127 Livorno, Italy
15 August 2016
눉The breakfast is awfull. The rooms are big and dirty. The beds are very dirty. The towels smell really bad. The bed sheets smells the same as the towels. The couch in the room is dirty. The service is really bad. And I had the best and biggest room in the hotel.
눇just the building from outside is nice, everything else is a desastar.
9 August 2016
눉We arrived after a long drive- no porters or doorman to meet us. At the reception a long line up with one staff and a trainee- check in took 30 mins- room advertised with a/c not working - outside temp close to 30C so very uncomfortable. Staff promised to have it fixed BUT on return from dinner still not functioning. We were going to stay for 3 nights decided to check out and move on- no bell boy available to bring luggage down- check out again long line up and only on lady at the reception. Asked for the manager - 10 am in the morning and she said he still hasn't arrived and she was on her own. Very stressed and fed up complaining that hotel was understaffed. Breakfast disappointing- long line up to get a coffee! A very bad experience - and very expensive mistake- how can the hotel be rated 5 star??
눇Apart from the location and building- N O T H I N G
7 August 2016
눉Never ever a 5 star hotel The restaurant was terrible
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