Even though location is very central, neighborhood not the very best one. However we enjoyed.

Everything. We had issue with the tire and received help from the hotel to pump air.

Stayed in February 2024

Variety of the breakfast can be more. Every morning they served different cheese. They have limited English Almost none.I could not get the receipt for this reservation. They told me that booking.com will issue the invoice. Booking,com told me the opposite

Somebody from the hotel helped me the parking. I liked the room, mattress and pillow. Big room. Everybody in reception was very friendly. Easy to reach main locations. Everything within walking distance

Stayed in November 2023

The breakfast quality and choices were not in par for a 4-start hotel. It was the only place in Italy in 3 weeks where we had 'bad' coffee!

The room was clean and compfortable. The quality of the bed-sheets and the pillows could have been better - not bad but not great.

Stayed in September 2023

No lift between 1 and 2 floor.

Spacious room. The air condition in the room. Location.

Stayed in September 2023

Difficult to drive to. Upon arrival navigation brought us through some sketchy areas. But once accustomed to the area, never felt unsafe walking the streets even after dinner.

Centrally located made for easy walking of the old city. Close to restaurants and the markets. Staff were great.

Stayed in September 2023

Location - drug users and dealers outside our bedroom window, hourly

Clean property with friendly staff

Stayed in September 2023

Rooms a bit old

Location and service

Stayed in August 2023

Our room was somewhat difficult to reach. Elevator to the first floor and then stairs to the second floor.

Perfect location

Stayed in August 2023

Very central location. Very clean and comfortable rooms with good AC and Wifi. All staff very helpful and pleasant. An oasis of calm in a very busy city.

Stayed in July 2023

Our room was spacious but there were no glasses for water…only plastic cups (there was 2 champagne glasses); and no kettle or coffee pod machine. We could feel springs in our king size mattress & I think a new mattress is required in our spa room. I think this otherwise beautiful hotel could improve on these basics for travellers.

Great restaurant for a special evening in the garden …superlative chef.

Stayed in June 2023

The hotel is an oasis in the old town but some people may find the area confronting.

The hotel was a beautifully restored building walking distance to main attractions. Many different restaurant and markets close by

Stayed in June 2023

a lovely hotel, nice breakfast and very spacious rooms.

Stayed in June 2023

More light in the Bathroom. Top mich water leaking from the shorrbooth

Stayed in May 2023

No facilities to make coffee or tea in our room

The excellent breakfasts

Stayed in March 2023

Access by car - but that's Palermo. Roads were built for horses.

Welcoming and very comfortable and spacious room. Town centre a short walk away and market even closer.

Stayed in April 2023

All good.

Classy hotel near the older parts of Palermo, and right next to the large Ballaro market (a short walk to Capo and Vucciria markets). Very well presented with large spacious rooms and excellent bathroom. Warm and comfortable. Staff really friendly and very helpful. We had free parking right at the hotel door, but this is limited. If you're driving make sure you ask the hotel to arrange a central Palermo traffic pass for every day of your stay even if you don't use your car.

Stayed in November 2022

The location is sometimes exciting but not in a good way. It's great in terms of closeness to main sights, but we felt observed and didn't feel 100% safe in the evenings.

The place has a nice atmosphere and rooms are comfortable. Our room was very clean and had everything we needed for our stay. The reception staff was great and very helpful. We also dined in once and can say the food was amazing, although fairly expensive. Also the breakfast was nice and we had a great choice of foods.

Stayed in November 2022

Great central location, only a few minutes walk from the main sights Large, stylish rooms Good bathrooms Good breakfast of fruits, pastries and eggs Helpful staff

Stayed in October 2022

Room felt cold with blue decoration and cheap bed drapes .

Stayed in October 2022

Lovely friendly staff

Nice breakfast & clean room

Stayed in September 2022

Difficult to find. Wish they hadn’t divided the room up to create a mini suite - it meant the bedroom was in a window less box !

Beautiful building very nicely decorated, great location for exploring the city (though took some finding by car as sat nav doesn’t work!)

Stayed in September 2022

Neighborhood is "rough" and "dirty", if you have never been to Palermo. But if you have any experience of that part of Italy, it is not really rough. That's just Palermo. Grow up.

I had a nice room with a kind of a gallery/balcony. Bathroom was new an clean. Had to walk a bit from the elevator to my room, but it is an old Palazzo and not a 10 year old corporate building. Less than 5 Minutes to the 4 facades.

Stayed in September 2022

mattress was hard!!!! drug addicts next door a little scary

staff friendly and helpful

Stayed in September 2022

The surroundings of the hotel are really intimidating. The people who move there look really dangerous.

Really beautiful hotel. Willing, professional and accommodating staff. The breakfast was really very tasty in a pleasant environment - I definitely recommend it.

Stayed in August 2022