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Via Omiccioli 30, 89058 Scilla, Italy
4 January 2016
8 November 2015
눉Staff are very pleasant and capable, but a little stuffy
눇Lovely old palazzo; out of season it is quiet and very comfortable. Restaurant is excellent and the location on the sea front is good.
3 January 2016
눉I hate giving bad reports, most hotels and guest houses really try to be good,and after 35 years in the trade I know just how hard it is. But just occasionally it is necessary to say some thing. Remember this was December, and quite cool day and night; the hot water system is simply not up to the job. The staff suggest waiting 5 mins for the temperature to come up, I could not wait and had a miserable tepid shower after 25 mins. Neither flow nor temperature is sufficient to fill the huge corner spa bath in a week. The management, when informed, refused to hear any criticism, implying it was my fault for not waiting long enough. The second complaint is that when we arrived there was a block of a papery/fiberous matter in the WC. This was drawn to the attention of the young lady behind the reception desk, who promptly produced a rubber glove for my wife to wear to remove the blockage. My jaw dropped. I suggest a course in staff training is badly needed at the Palazzo Krataiis.
눇Scylla is a delightful seaside town with a spectacular location. The great castle rock is seasonally lit and twinkles most festively. The Palazzo Krataiis has been thoughtfully and well modernised, the decor is quirky, but in a good way. The room we had was most generously proportioned and prettily furnished. Breakfast is a step up from the usual as fresh boiled eggs are available.
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