Via Dei Banchi 2, Tornabuoni, 50123 Florence, Italy
#226 of 369 hotels in Florence
Guests' ChoiceBased on 623 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.7
Facilities
8.0
Staff
9.2
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 26 March 2024
Anne
United StatesThe stairs
Loved that it was a historic building and it was located perfectly in the city.
Stayed in March 2024
Reviewed: 24 March 2024
Dennis
United StatesBreakfast was excellent, room was clean and quiet. Slept very well
Stayed in March 2024
Reviewed: 23 March 2024
Macefield
United KingdomThe only negative from ourselves was that the bed was uncomfortable, though this is understandably a personal thing & may suit other guests.
The Hotel location suited us very well as it was both close to the train station (we travelled in by train from Rome & also planned to travel on by train to Venice) & also to the town, allowing us to walk everywhere we wanted to go. The hotel staff were very helpful. The room was a good size with all the features that we required, including a bath. The breakfast selection was very good.
Stayed in March 2024
Reviewed: 13 March 2024
G
United KingdomWe should have requested a room not overlooking the street as was noisy at night. Also would like a bed with a headboard so could sit up in bed to read/watch TV. No English news channels. Very few progs converted to English.
Location was great. Centre of Florence. Staff very friendly.
Stayed in March 2024
Reviewed: 11 March 2024
Savannah
CanadaThere were some sewage problems, so the bathroom smelled even when clean :/
Clean and close to sites
Stayed in March 2024
Reviewed: 5 March 2024
Irina
RussiaThe hotel is perfectly located in the city center, within a walking distance from the Santa Maria del Fiore, and just some steps from the Santa Maria Novella square and the train station. Although our rooms did not have the painted ceilings and bed canopies that I saw in the pictures, they were comfortable and spacious and had everything needed, including the bathrobes. The interiors of the public spaces redeemed it all, making us feel like the old Palazzo habitants, especially the ceiling of the dining room - btw, the space was accessible even after the breakfast time for a cup of coffee/tea! Special thanks for letting us leave our luggage after the checkout, letting us enjoy the city for several hours before getting on the train.
Stayed in February 2024
Reviewed: 4 March 2024
Catherine
IrelandThe lifts did not match the floors due to the age of the building
The location was great and the historic building was beautiful
Stayed in March 2024
Reviewed: 18 February 2024
Zoe
GreeceThe lift was a bit old and confusing. The breakfast staff was a bit rude and not very willing to help. Also breakfast wasn’t refilling from 09:00 although it’s supposed to run until 10:00.
The location was exceptional, the cleaning service and the reception polite and of very good service.
Stayed in February 2024
Reviewed: 18 February 2024
Nicola
United KingdomBit too tired in parts.
Old world charm and excellent staff. Restaurant opposite is excellent, too.
Stayed in February 2024
Reviewed: 16 February 2024
Jean
United KingdomThe Location was perfect for a visit to Florence. It was walking distance from the train station and all the cities main attractions. Perfect location for exploring all that Florence has to offer. Bars and restaurants a plenty just minutes away. Our bed was extremely comfortable and we slept very well after long days exploring. Also, the tea and coffee machines were available all day and evening so you could pop back to relax anytime.
Stayed in February 2024
Reviewed: 3 February 2024
Julian
United KingdomLocation Friendly staff
Stayed in February 2024
Reviewed: 2 February 2024
Carole
United KingdomGreat location and helpful, friendly staff. The hotel was everything that we needed.
Stayed in February 2024
Reviewed: 30 January 2024
Susan
IrelandRoom was great, had everything we needed and was very clean. Staff were just wonderful and were available at all times. Next time we're in Florence, we'll definitely stay there again!
Stayed in January 2024
Reviewed: 6 January 2024
Sue
United StatesNothing
Wonderful easy check in!
Stayed in January 2024
Reviewed: 3 January 2024
Jerzy
United StatesRoom was akward shape. Elevator is archaic and stops at mid-floor.
Location. Staff.
Stayed in November 2023
Reviewed: 31 December 2023
Tracey
United KingdomOur room was next to the kitchen so was noisy in the corridor from around 6am
Location was great, close to all the sights and railway station
Stayed in December 2023
Reviewed: 25 December 2023
Ernest
CroatiaBreakfast good, staff excellent
Stayed in December 2023
Reviewed: 24 December 2023
Melvin
SwitzerlandMore electrical sockets (plugs) would have been nice.
Very good location, friendly and helpful staff
Stayed in December 2023
Reviewed: 21 December 2023
Sally
United StatesAs I don't live in a city, there was a bit more noise than I am used to, but it didn't keep me awake. But I chalk that up to the normal sign of life.
Lovely grand old hotel with wonderful staff--all very helpful and cheerful. Great location for exploring Florence. Beautiful and charming old building with some stunning glass and paintings. Could easily imagine it in the heights of the 1930's. Grateful it had an elevator though. And the luggage storage was also very helpful. Room was large and airy, and the beds very comfortable. And great shower! Felt very safe walking around in the area, even at night.
Stayed in December 2023
Reviewed: 4 December 2023
Marc
FranceThe staff was extremely helpful
Stayed in December 2023
Reviewed: 30 November 2023
Inge
NorwayGood breakfast, nice terrasse where you could enjoy a coffe, nice staff!
Stayed in November 2023
Reviewed: 29 November 2023
Kristina
North MacedoniaThe size of the beds is too small. The cleaning personnel need a little boost
The location is great, near the train and bus stations and 3 min. from Duomo. You can reach the hotel by foot or by taxi. The hotel inside is a little bit of a maze, but the staff, especially the receptionists ( Nikko and Massimiliano), were very helpful, professional, and pleasant. They will provide you with any kind of information, and they will send you to explore and enjoy the city with simile and comfort. The room was warm and had a spacious bathroom. The hotel provides water, tea, coffee, croissants, and sweets any time during the day, even if you don`t have breakfast. Nice terrace as well
Stayed in November 2023
Reviewed: 27 November 2023
Lali
GeorgiaVery good location. Very clean. Friendly staff.
Stayed in November 2023
Reviewed: 26 November 2023
Victor
United StatesStaff is great! Location, room is great!
Stayed in October 2023
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