My bed was too hard. Noisy building work outside room.

Breakfast was very good. Great selections and changed daily. The room was quite small and dark and we had building work opposite our room so quite noisy. We didn’t use spa which is 20 euros each and needed to book.

Stayed in April 2024

The place lacks the sparkle, comfort and charm of a good 4 star hotel. The property could do with an upgrade and a special effort to making the place more comfortable and homely (e.g. better quality sheets, towels and pillows, sleepers, bathrobe). The property could also make more of an effort in terms of sustainability (e.g. providing shampoo and hand soap in refillable distributors). The breakfast is average, especially for a nation that prides itself on food there could be more of an effort to provide quality local and seasonal products (instead of cheap grocery bought sliced cheese, for example). The staff at breakfast are quite unpleasant and not very helpful. They are constantly hovering like lions in a cage and watching over your shoulder instead of making themselves useful (by making coffee or clearing up empty plates). They rather spoiled the nice view that you have in the terrace. The staff at reception are efficient but rather cold, some improvement could be made in the way customers are welcomed and treated and explanation given.

The staff were very prompt to respond to my questions through the messaging app which is always appreciated. It’s great to have breakfast outdid on the terrace. The room and bathroom are spacious and clean. The location is great (near the harbor and the centre).

Stayed in April 2024

-

Excellent location: city center, quiet street. Accurate, pleasant, confortable.

Stayed in March 2024

The breakfast was quite nice, the room was immaculate and most importantly... the staff was awesome!

Stayed in January 2024

Aircon was centrally set.

Location, rooftop bar and breakfast.

Stayed in December 2023

Noisy from road and building works across the road in the morning

Location, size of room , breakfast

Stayed in November 2023

Air conditioner in room was too noisy.

Breakfast was good, nice selection.

Stayed in September 2023

I believe it’s lacking a swimming pool.

Room was spacious, comfy and with a great view to the historic centre! Waking up to this view really felt like being part of an old Italian movie 😉. Breakfast on the top floor was superb and breakfast room balcony views next to none! I also enjoyed the spa and massage services of thd hotel which are really good and value for money ! Although not right in the middle of the historic centre, it is still close enough to walk for 10-15mins. Very conveniently located, but still away from the touristic crowds. Very closed to the beach as well!

Stayed in August 2023

The hotel is in a very good location. Clean and comfortable. Staff are very good. We are satisfied.

Stayed in August 2023

Clean spacious room, friendly helpful staff, good location

Stayed in July 2023

perfect location and great sized rooms

Stayed in June 2023

Gym is very small and treadmill and Ski machine could do with being replaced.

Rooms are large and extremely comfortable.

Stayed in June 2023

AC was not working but most hotels in Italy dont have functioning AC

location is perfect; close enough so you can get your daily step count and far enough from all the noise

Stayed in June 2023

Posh but rather soulless

Nice roof garden restaurant. Good breakfast

Stayed in June 2023

more veggies at breakfast, cucumber, salad, artichokes etc

it was comfortable and the location was close to Quattro Conti only 15 min. but away from city center.

Stayed in June 2023

There was no parking available at the hotel. Parking was on the street and luckily we were able to get a spot. The traffic was horrible to get to the area and if you missed the entrance, you had to drive over 1 1/2 miles to turn around. I would have liked a little more information about places to go and see and the restaurants available for dinner.

The location was excellent right by the old area of Palermo. The staff was very efficient and helpful in getting our room ready for us.

Stayed in May 2023

not enough social space. Terrace bar great but not always open. near sea front but no sea view. best views from rooms at rear of hotel overlooking city and mountains.

location ease of getting around Palermo. in old and old building modern stylish.

Stayed in April 2023

Good breakfast. Comfortable room. Pleasant and helpful staff

Stayed in February 2023

Staff pleasant

The decor was good

Stayed in January 2023

We were first told we had access to the spa but the day we wanted to go we were then asked for an additional 20€, had to book it and the steam bath was not working! Very average breakfast too.

Well situated and got a nice "suite" room upgrade. Friendly staff.

Stayed in October 2022

Nothing

Modern, clean, large bathroom, good location. Liked the decor. Would stay again

Stayed in October 2022

The hotel is a bit old in general. The wall outlet for charging were not properly functioning, the towels and bathrobes were not soft. Two joined beds - instead of double bed. The breakfast was moderate, didn't include eggs and omelet.

The location is great - calm and quite, close to see harbour. Welness offers are good. The staff is quite friendly and welcoming.

Stayed in November 2021

Noise, noise, noise! Very thin, paper walls and windows. Maintanance starts early with no respect. Until midnight strong noise and yelling from the kitchen with no respect, from 6 am. strong noise from the street depending on which room you are. The wellness is extra charge, and even omletts are for charge in the incluisve breakfast.

nice hotel, good location, nice view in the back and from the roof bar

Stayed in November 2021

Very nice hotel, spacious rooms in a good location with a nice breakfast

Stayed in August 2021