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Via Greppi 8, 24122 Bergamo, Italy
15 August 2016
11 July 2016
눉1. We arrived at 17:15, even though the reception desk should be available until 18:00 nobody answered the door. After we called, the door was opened automatically and we were guided by phone to our room since no one was in the accomodation. Basically no problem, but it would have been nice if there was a note at the door (additionally in English) to advise on check in procedure in case no one's there. That can reduce any confusion right away. 2. We noticed only then that there is only a fan & no air conditioning in the room. Our mistake that we didnt check this detail before booking. At first we thought it would be all right, but when we went to bed later, we noticed its impossible to fall asleep at 29°C. The fan was just pushing thick air around & open windows/roller blinds made it much brighter (street lamps) & noisier in the room but closing the roller blinds made the air even more unbearable. After 90mins of sweat & sleeplessness we decided to check out & so called again. The person on the phone told us its not possible to check out & insisted we stay till the next morning. I explained that we cannot sleep like this, after all whats the point of booking an accommodation when the main aspect -sleep- is impossible? The person on the phone kept repeating we cannot leave & the situation didnt improve. In the end we did leave but had to promise to return in the morning for payment. (We never intended to leave without payment) We had asked for the possibility of a discount but he didnt even react to this question. Next morning after return a lady opened the door & completed the payment process. There was no further reaction, explanation, no sorry, nothing at all, just a 'thank you' after payment. I didnt expect a discount but just for the very gesture it would have been good if they made an attempt of at least a peaceful ending, like "sorry that you didnt enjoy your stay, but ...
눇Comfortable, clean room with modern design & good location between train station and inner city.
8 August 2016
눉The single room I booked was on the ground floor very close to the entrance door. As I had to leave very early and the breakfast was included in the price, I asked if I could just grab something with me in the morning to eat at the airport. The staff said it's ok but in the morning there was absolutely nothing left for me to take with me.
눇The room was clean and the staff was friendly. The location is good, peaceful neighborhood, walking distance to the train station (airport bus) and the city center.
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