Information on access, from the parking lot steep roads to reach the hotel and vice versa. Not good when travelling with big luggage

The location is excellent, in the middle of the town. Communication in English worked very well, instructions for parking good, although information on accessibility (ZTL times) missing.

Stayed in January 2024

Pillows were hard. The hotel was up a very steep street which would prove difficult for older people

The staff were sooo helpful when we had to book in out of hours

Stayed in September 2023

Breakfast is great

Stayed in September 2023

The person-less check-in had some logistic issues. We booked a room for 2, but there were towels just for 1 person. In the morning, at 9 o' clock, the reception was empty, so we had to check-out on our own, ravaging through the documents behind the desk: inexistent hospitality, understandable for a room rental, but not acceptable for a hotel.

The hotel is in a very strategic position. The person-less check-in, even if with some difficulties, is quite handy. The style of decor is in line with the atmosphere and quite well thought.

Stayed in July 2023

It was a surprise that our room category went without breakfast and thus we could not use the common facilities of the hotel. From our window, there was no view of the Ducal palace and the hills.

The hotel is located in a superb neighbourhood within the historic centre. It is a quiet place and the room was spacious and comfortable enough.

Stayed in July 2023

Everything looks very dated. The cleanliness of the floor was not impeccable. In the bathroom, I could not find a light for the mirror.

The position, in the very centre of the town. The price-quality ratio

Stayed in May 2023

noisy neighbours

location

Stayed in April 2023

service is poor, mo water in the room, you cannot even buy it from the reception, no minibar, breakfast is very poor.

location is amazing, in the centre of the city

Stayed in June 2022

The hotel is in a very steep Road, No parking, not easy to get there with lugege

Very close to the Center, comfortabl room, helpful owner

Stayed in September 2021

N/A

The room was comfortable and clean and the location excellent for reaching the center and the main attractions of the city.

Stayed in August 2021

Moldy cup in bathroom, shower crack in wall.

Location off the main street. Friendly staff. Hotel dog.

Stayed in July 2021

Everything was perfect

First of all Urbino is an amazing and beautiful medieval/Renaissance town. This hotel is right smack in the middle of it. Tough to find but well worth it! Park in the parking garage outside the walls and it is a short walk. The room was great and the front desk staffed with friendly people. We absolutely loved this place. We stayed one night wish it had been two.

Stayed in January 2024

Urbino has some very steep streets!

Very helpful staff.

Stayed in September 2023

Not at all a good experience, you see and feel that the owners have no passion for their job. Old hotel, smells badly, and without any respect for the customers.

The old man that check in us was nice and helpful.

Stayed in August 2023

I loved everything

This is a very pretty hotel in a great location and has a wonderful breakfast

Stayed in May 2023

The whole place smelled musty. Like wet dog musty. The room smelled like pee and the bed was lopsided. The staff was not very helpful. No heat in the breakfast room.

Breakfast was ok. Good coffee, fresh strawberries, yogurt. Location was fine.

Stayed in May 2023

position was good the owner was nice.

Stayed in December 2022

Nothing

Lovely clean quality accommodation. Great location

Stayed in September 2022

The breakfast was very very bad there was only stale bread no fruit , microwaved croissants old cakes , coffee undrinkable that was all that was on offer The waiter was dirty , indifferent - everything was very shabby and dark no staff at reception just the waiter Parking was a 20 minute walk from the hotel up a very steep hill parking near to drop off our bags was impossible The aircon in the room did not work the fridge did not work the bathroom was old and needs updating No toilet paper the towels were not refreshed It is not a hotel only a B and B with no restsurant Booking.com should be ashamed of themselves for offering this place

The view from our room

Stayed in September 2022

My wife and I are getting on a bit. We arrived by car. Like many Italian ancient hilltop towns, Urbino is pedestrianised. It is possible to drive in it, but the rules are complicated. We left our car in the Santa Lucia car park. It is quite a strenuous walk with luggage, and some of the streets are very steep. Younger people would have no difficulty.

The Rafaello is situated in the centre of Urbino. Within a short walk there are several restaurants, bars and cafes. The main sites - the Duomo, and the Ducal Palace are within a few minutes' walk. The room was comfortable and well equipped. The manager had little English, but was kind.

Stayed in September 2022

Finding the reception was a bit difficult, as there are numerous signs that lead you to think you're at the entrance but aren't. Since it's a small town, you are hard pressed to not eventually figure it out. We had the typical issues of trying to communicate with the manager/owner who only spoke Italian (which we don't), but he definitely gets an A for effort as he really tried to explain things.

Excellent location in the middle of town, short walking distance to everything. The property itself is quiet, quaint, and home-like, very relaxing and stress-free. The breakfast is simple, but this being Italy one should only judge the prima colazione based on the cappuccino, which was excellent. Urbino center is car free, so it was a bit of a hike from the parking garage to the hotel, but as we were only staying one night it wasn't too difficult. Having a covered parking in the heat of the summer is a plus.

Stayed in August 2022

The view could have been superb but the window had strange metal crossing beams -never got to like turquoise metal ceiling

Dark gloomy clutterd entrance -strange internal building decisions such as fire escape -supermarket a minute away-never got the

Stayed in May 2022

Receptionist not at all welcoming, shower head fitting broken so had to hold up with one hand, toilet roll holder broken, beds very uncomfortable, kettle provided but no whats for tea or coffee bags or milk or cups so useless, bed on a level higher than The floor so dangerous in the night if you need to go to toilet. Receptionist at breakfast unhelpful and scruffily dressed so all in all a total dump.

Location perfect

Stayed in June 2022

The staff were very kind and helpful and they made sure all of our needs were met. The view from our room was spectacular!

Stayed in June 2022