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Castello Ramo Grimani, 4860, Castello, 30122 Venice, Italy
10 August 2016
30 July 2016
눉Our room had bathroom separated from the room so we had to go out from the room. Not a big deal since the bathroom was very close, but still you had to unlock the door and go there.
눇Great service from owner, came and picked us up at the waterbus-stop. Great location near St Marco and Rialto bridge. Close to all locations you want to see. Great breakfast.
31 July 2016
눉we arrived around 10:30- waiting for the owner to come in for about half an hour even though we did give notice that we will be after 9. Paid 30 euro but didn't hear a word of sorry. Fine. Next day- getting an email saying we broke the wordrobe door and asked us to pay- which we did not do and we said we won't pay. when I claimed it wasn't us, he sent us an email with picture that our suitcase sticking into the wordrobe, and if we don't pay will call police and sue us. And asked us to leave the hotel when we paid for the next day. Came back to the hotel, discussion for an hour middle of traveling. We were arguing over whose fault it is, and we never figure out what happened. However, I can say it was absolutely wrong attutude toward the customer for sure as a hotel owner. I can leave you to judge, but needed to share the fact.
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