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Different locations in Rome city centre, Trastevere, 00153 Rome, Italy
9 November 2015
눉No one came to the check in, so we had to call etc. We were told to move to an apartment at another address. We had rented and paid for six days in the apartment in Via Moro 30 (with two bedrooms and terrace), but were in an unpolite manner placed in the apartment in Via Mattonato (no terrace and no bedrooms). The only compensation we were offered, was that we would not have to pay for the cleaning and tax (but still pay for the more expensive apartment in Via Moro!). We were in a very unpleasant and insulting way told that if we did not promise to take the apartment on these conditions for all six days, we had to leave immediately (after dark!). We complained to Booking.com, but they could only offer us to rent other apartments two kilometers away (with new expenditures and the risk of not getting our money back). The treatment from Rome Suites was absolutely unacceptable. Our advice is that you find another bureau. If you come anyway, then bring the number for the tourist-police in Rome. You might need it! We feel cheated and have, of course, again complained to booking.com, but so far without effect.
눇Trastevere is extremely charming. But in spite of this we give a very low rating, because we were cheated and placed in rather unattractive, ground flour apartment.
29 October 2015
눇Excellent location. Lovely local restaurants nearby. Apartment is clean and contains all the necessary items for a stay with family. WiFi supplied did not work but we were able to piggyback on to a nearby open one. TV only has a few local stations so bring the laptop!
23 October 2015
눉We arranged for airport pick-up through the apartment company - no one was present when we arrived at the apartment with the key. We waited for over 2.5hrs to get into the apartment, after 5 calls being told that someone would come in 15min. The beds were very uncomfortable, half the lights did not work, and the shower was faulty - it did not drain at all, making it very difficult to shower. The 50euro cleaning fee was not shared with me until after my booking was made, and they arrived 10min before check out time, knocking on the door - after we had to wait over 2 hours to get in on the day of arrival. Overall I was really disappointed with the service of this stay.
눇The location was the only highlight.
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