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Corso Imperatrice 80, 18038 Sanremo, Italy
14 August 2016
눉This hotel must either: 1- Undergo a General Renovation, etc... to be able to maybe qualify as a 5 Star hotel. OR, 2- Qualify as a 3 star hotel Only! One cannot charge clients the rates of a Luxury hotel but offer'has been'accomodation & services!
1 August 2016
눉1. had to call 3 times to get broken toilet fixed 2. Charged extra to internet booking fee of 544 euros for our 2 night stay. 3. Expect better choice on breakfast buffet.
눇Set in attractive grounds
7 August 2016
눉The beach voucher system, arggghhhh! Not issued until 08.00 and not a minute sooner, by which time there are up to 15 people waiting (only 20 places available), no queuing, a total free for all. 08.10 all vouchers gone for the day. A simple take a numbered ticket at reception when arriving and the number called in order would solve this problem. It's called first come, first served, it not rocket science! Also a €20 deposit and two receipts, one for the cassa on the beach and the other to return to reception when finished with the sunbeds, redeeming the deposit and the staff would know there are some beds available for the 14.00hr check in guests. Some people only spend half a day on the beach or leave for the airport and like us, we were told the beach is full after arriving at 15.00hrs and a long journey in the car. 5 days at the hotel proved there are numerous beds left unattended throughout the day, if they had to pay the €20, they'd be back to reception! When you have to set your alarm every morning at 07.30 inorder to join the bedlam of chaotic elbow pushers, this does not put you in a good mood for the day. Please make a fuss and something may be changed, then I'd gladly stay again, as it is, it was easier to stay by the pool in the end!
눇Location excellent. Choice at breakfast good, but service slow. Limited seating outside on the terrace.
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