Breakfast juice and machine coffee were naff (Ask for a proper coffee it's included) Yoghurts bit bland only 3 choices Noisy inconsiderate other guests chatting in corridors and slamming doors

Friendly staff Great location to centre and cultural areas and not on a busy street Iv voted it no:- 1/45 hotels best shower 2023 Comfy beds Great value at the time of our stay Perhaps consider staying in Montecatini rather than rip off Florence it's easy to get to Pisa airport and Florence by train......

Stayed in December 2023

It is not that soundproof unfortunately, we could hear the elevator when used (because we were next to it) and the tv from the other room.

The room was bigger than expected and we loved it because we had lots of luggage for an event and we could put the majority of them in the "wardrobe". It was really clean and beautiful to the eye. furthermore the staff was always kind and ready to help.

Stayed in November 2023

Good location. Room is ok, but not up to 2023 standard.

Stayed in October 2023

Spaceos' room with terrace was lovley. Staff was helpful

Stayed in August 2023

The hotel and its pool need to be renewed.

Staff and Service were exceptional! Location perfect!

Stayed in August 2023

Rooms bigger , and all together

Great staff and location

Stayed in August 2023

The swimming pool was okay. The toilet in one of the room was small and had a tub making it very uncomfortable.

Very nice location and property. The living is across the road but with the lift it is manageable. Rooms were very spacious and high enough space. Toilet in one of the room was very good with a stand up shower. The English speaking staff (Sergio) was super helpful and kind. Very easy check in and check out. The town was a hidden gem with good food.

Stayed in July 2023

The bathroom was too classic - it was worn out (taps, bathtub etc. had visible damage). I couldn't keep the toilet seat up, it was falling down on it's own. Also I could hear all my neighbours very clearly (talks, coughing and all other things), so there's not much privacy in the room. The underground garage is very narrow (probably planned and built for Fiat 500 cars), but managable - reverse camera and parking sensors helped a lot :). Despite those inconveniences I really recommend this hotel.

I liked the classic feel of the hotel and the room (classic room). Loved the walk-in wardrobe. The pool was ok (open 10:00-19:00). Very good variety for breakfast (there was ham & cheese, which is rare for italian breakfast). Great value for money.

Stayed in July 2023

old bathroom

location

Stayed in July 2023

The pool area needs small tables and parasols next to the sunbeds. Lots of other hotels has this. A vending machine for water and soda in the pool area instead of the locked refrigerator. The noice from the bar Salute is too much. In our stat they had a party 4 nights out of 7.

The hotel is plased at a quired location in the city but within walking distance from city center.

Stayed in July 2023

Some of the reception staff a bit pushy when trying to get us to spend more money on drinks. We had a problem with the travel card we were using to pay the bill ( later found out we were given the wrong pin number) and the receptionist was quite patronising and spoke to us like we had no idea how to use a bank card. We had another card to use so there was no issue with paying but obviously using the card with the euros on was our preferred method. Instead of trying to help he gave us rolled eyes and some sarcastic comments. Apart from that the other staff were very friendly and helpful and we enjoyed our stay

Brilliant location, very clean and lovely comfortable beds with good quality bedding. Pool area perfect. Waiters very attentive and helpful. Lovely food and generous portions!

Stayed in July 2023

we were in annexe and directly above a bar which had loud music 3 nights of our stay. asked to move but would have been charged extra so we didnt move. staff ok though didnt have good english and not especially friendly in some cases at reception desk

nice swimming pool, nice clean room , breakfast ok though a little repetetive very good value for money

Stayed in July 2023

Shower had to be held, they need to put a holder in the right place on the wall. Some rooms are a little dated.Could do with some umbrellas round the pool.

Location was good, 10 minutes from train station. Room cleaned every day, nice pool area, staff were friendly

Stayed in July 2023

It is and old property, needs some improvements.

In the center near to all the main shops and plebes to eat and visit. The service was good.

Stayed in May 2023

pool was not operational carpets on stairs were dirty and in need of repair. a bar of opened soap was left in the shower from the previous occupant of the room.

location, terrace restaurant, balcony in room

Stayed in May 2023

Very nice and clean hotel, great location, very good breakfast

Stayed in April 2023

the price was excellent for such a place (perhaps because it was not yet the warmest season). clean and fresh room. there is everything you need. nice view from the balcony. great location. excellent friendly staff at the reception. Thanks

Stayed in April 2023

Personale alla Reception gentile e professionale

Stayed in April 2023

No bar or restaurant service.

beautiful hotel

Stayed in November 2022

Annex building entrance is five steps up and no ramp to drag up wheeled luggage.

This hotel is a very slightly faded turn-of-the-20th-century grand hotel in a slightly faded spa resort. (I like places like this.) The grand facade leads to the columned reception, which leads to an equally grand formal dining room. Staff--some of them there for thirty years keep everything clean and neat: the dinner and breakfast waiter was later out on the terrace raking up and removing every stray leaf that had blown in during the night. The breakfast is a fine buffet including house-made fruit dessert tarts, fresh fruit, and ham, cheese, and read and pastry. While the room did not live up to the public spaces. it was spotless, clean, and neat.

Stayed in October 2022

Mosquitoes which hotel can't control. Pool was great and a welcome added attraction..

Great location, good food, relaxed venue, helpful staff

Stayed in September 2022

Garage was little bit small and weird to navigate forst time entering. Elevator is pretty slow and breakfast could be better.

We liked location the most, everything was in a walking distance. Room was clean and comfortable, great value for money.

Stayed in October 2022

The check in experience was not good. We were given a room not matching the photos on booking. But then they changed the room, so all worked out well. We were satisfied from the final result.

The breakfast was satifactory. The hotel offered free bicycle service which was nice. The room was great.

Stayed in August 2022

A grand, old, typical Italian hotel close to the park and the town centre. The staff were very friendly, particularly the waiting staff in the restaurant. Our room was large with a big modern bathroom & we had a huge terrace with great views (room 370). The evening meal was good in the restaurant. Breakfast was simple, Italian style, but we are used to that. It was very close to the start of Terme parkrun which was one of the main reasons we visited the town. The pool was quite small but good for a dip on a hot day.

Stayed in August 2022