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Via Antonello Da Messina, 45, 95121 Catania, Italy
15 August 2016
눉Breakfast was disorganised really lacked good management. We were a party of 4, 2 of which were gluten free, the hotel knew in advance of our stay. Some mornings that was ok other mornings it posed a problem and breakfast staff felt the best way of dealing with it was to ignore our requests resulting in myself and my young daughter not receiving anything to eat one morning. No refund issued either. Complaint was made and for the most part they seemed to get their act together but definitely room for improvement overall. Similar experience in the restaurant in the evening. Disappointing.
눇Monica one of the hotel receptionists really is a credit to this hotel, she went out her way to make sure everything was perfect. More than helpful and really made our stay a pleasant one. Thankyou Monica! Great location, loved Sicily, Free shuttle service was good and nice pool but standards in and around hotel could be better for a Sheraton! That aside i would stay here again in the future.
7 August 2016
눉More information on booking in - where things were and how they worked - we were left to find out, like having to book for dinner and the shuttle bus. More information about the local area and transport links, later return on free shuttle bus,
눇The sun beds were comfortable and liked the sunshades, fluffy towels. Beds comfortable, service great, breakfast consistently good, good variety. Access to the sea and sun deck an added bonus.
15 August 2016
눉- The pool closes too early. 7 pm is too early, if one would like to have a short swim after a trip. - At breakfast, the staff was much to slow to clean the tables, replace the capsules of the coffee-machine, bring new food....
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