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Malpensa Terminal 1 S.S. 336, 21010 Case Nuove, Italy
August 15, 2016
August 14, 2016
눉There was no hot water to my room for four hours after I checked in. The air-conditioning did not work, I reported this to reception and was told it would be fixed, it was not fixed and was very uncomfortable 32.7C in the room as you can see by image. As it was so hot I thought I would go to the pool, but it was closed with a sign saying that hotel guests could request access from reception. I waited in line at reception but after 10 mins was told I could not have access. Later in the day I waited 45 mins to checkout. There was only one staff member working and there was a very long line. When I checked out I told about my issues, and was told sorry about the air con, we'll send a repairman. And yes you can have access to the pool, you just ask reception and security will let you in. It was really disappointing. There are plenty of other places close to airport much cheaper, I thought I would treat myself to stay here but never again.
눇It was clean and close to Malpensa
August 14, 2016
눇interior architecture; spaciousness of rooms, halls and facilities; quality and range of the restaurant's food
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