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San Marco Mercerie 760, San Marco, 30124 Venice, Italy
9 March 2016
눉This was a minor gaffe, albeit a major annoyance. They charged a hefty "cover" per person for sitting in their restaurant for dinner. it's understandable for a terrace at Piazza San Marco, etc, but I think thats absolutely uncalled at their "internal courtyard, where breakfast is served", when guests are staying at the hotel.
눇Everything was perfect! Great location, equidistant from the Rialto Ferry as well as Piazza San Marco. Wonderful breakfast. Etro toiletries in the bathrooms. Unusually large rooms in our suite for Venice. Overall, great VFM, even for its price.
6 March 2016
눉1. Curtousy of staff is lacking at times, you would expect better service for a 4 star hotel: front desk does not advise you when checking in of details that would make the stay much friendlier such as the need to book a table at the hotel restaurant, where to find a map of the city, how to book a taxi, etc... Attitude is not always pleasant. 2. The hotel also has a piano bar that can be heard all the way to the rooms at night. Not recommended for light sleepers.
눇Location (!!), convenience, spacious, cleanliness, comfort.
7 March 2016
눇Friendly staff, easy check in, room was ready early. Gluten free products available for breakfast. Spotlessly clean in all areas. There's a lovely bar area for tea or drinks. Close to St Mark's square and very convenient. They even left a token gift of chocolates for my daughter for her birthday!
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