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Different locations in Florence (check-in takes place at Piazza Brunelleschi 45 A), San Marco - Santissima Annunziata, 50125 Florence, Italy
15 August 2016
8 August 2016
눉The manager was terrible. We booked for 3 nights. A problem with our flights made us late, but despite the attempts to contact him, the manager marked our booking as non-show and took the money. I had no chance to rebook and pay for another 2 nights.
눇The location of the apartment.
4 August 2016
눉The staff were awfully rude and unconsidered of others, when I was checking in the girl wasn't paying attention to me she was talking to her colleague in Italian very loudly and she couldn't be bothered to answer my questions about the property. When we got to the house the bathroom sink was full of long hair and there were some spots on bed and coach sheet. When we checked out we left our luggages in their office since we had few hours to kill before we catch our train to Rome our next stop, it was one of their facilities that they offering. we even ask the girl that was there when we were leaving that we are coming back around 1:30 pm and she said that it's no problem as the office is open till 6 pm we got there exactly 1:30 hoping to collect our stuff right away because our train was for 2:30 pm and we had 17 minutes walk to train station but nobody was in the office, we call the only number that we had thanks god somebody answered, the guy said that he is going to be there in 15 minutes which wasn't the case. He showed up half an hour latter and was being so rude when I told him that we had been waiting there for half and hour in the sunshine and he start to arguing with me and telling me that he came as soon as he could. We barely managed to catch our train with literally running in the street.
눇The location was really good it was in the heart of Florence.
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