The restaurant.

The hotel itself and commodity to the ski place.

Stayed in March 2024

The overpriced extra services (25€ per night for a dog, 35€/person to use the wellness area for 1,5 hours 😳)

The restaurant and the location

Stayed in January 2024

Very poor wifi

Stayed in February 2023

Unfortunately, it didn't snow this season, therefore we could not ski.

The SPA is amazing and the kids club was a life-saver!!

Stayed in December 2022

nothing

everything! was like walking in to a film set! breakfast was the best I have ever been offered at a hotel.

Stayed in July 2022

For the room cost I have to say that the WiFi was at best, unreliable/sketchy and not working for extended periods. also our mini bar had been drink and filled up with water by the previous guests and items had not been checked or replaced.

Location and staff

Stayed in March 2022

The internet service could be better. connection is unstable and requires login every few hours. The vent in the bathroom didn’t work. Breakfast service is not very efficient (we had to wait in line to get food), the eggs were always cold and there are no vegetables. in terms of ski, the hotel is not really ski-in ski-out and it’s better to buy the ski pass on the slopes rather than in the hotel as it is more expensive.

A great place, cosy and designed beautifully. The staff was very friendly and helpful! The SPA is very nice and dinner was also very good. The ski rentals service is very good.

Stayed in March 2022

Cannot control the temperature of the room. It was you high, and even after asking the reception was still not controlled by us. I left by mistake ear-rings in the room and once I asked them to look for them they didn’t find it

Stayed in February 2022

We had one issue with service one time at dinner but the next day at lunch the head waiter apologized and offered us a couple glasses of wine to say sorry. Then the maître d called our room to apologize as well and offered us a nice table with special service that night. We appreciated the effort and made everything

Excellent new property in Val di Luce with a lovely spa/pool area that is just steps from the ski school and ski lifts. We ate at the restaurant multiple times and enjoyed every meal and found the prices to not be excessive. The bar and sitting area is very relaxing with typical modern-mountain decor that really puts you in the mountain mood. The ski rental service and nightly ski instructor visit was very convenient and a huge bonus for hotel guests. This is a great hotel for first time skiers.

Stayed in December 2021

we did a lot of travel in the past 20 years, never once experience an electricity shutdown in the hotel room! and that what happened in the 1st night!!! there was no electricity for few hours in the room, the management moved us to the same type of room but minus the balcony ( while I specifically asked for a balcony /terrace in the room because the kids want to play snow!!). the previous room has a perfect terrace for the kids! i already informed the concierge to changed back to our original room, yet NOTHING happened till the rest of our stay such a disappointment. and with that incident, no one in the concierge/front desk said “sorry for what happened!” , and they just said: “ we moved you already!” well, for “resort and spa type of hotel” its not that kind of hospitality that I expect! but in the light of disappointment and dissatisfaction, at least the room boy that helped us moved the room sincerely said “sorry” I tried the hot stone massage, it was 20 mins late from the appointment, and it was just okay.

the location is so great, nearby the skii lifts the restaurant inside the hotel offers yummy food and the staff in the restaurant was very friendly, helpful and nice

Stayed in December 2021

Our recent stay at Val Di Luce hotel was unfortunately not up to par. Despite the kind lady who checked us out, the majority of the staff seemed unhelpful and inattentive. Dinner service was a letdown, with our food arriving before our drinks. While we understand the exceptionally warm summer, it was a bit disappointing that the hotel lacked air conditioning (though I guess it is rarely needed). Nonetheless, even with open balcony doors and drawn curtains, the very bright lights in the pool remained on all night, making it difficult to sleep. They were unfortunately unable to turn off the lights. Although the spa had a lovely atmosphere and featured an outdoor pool, it was not fully functional, and the staff's assistance left much to be desired. Fortunately, the receptionist at check-out was understanding about the situation. Considering the price we paid, the overall experience and level of service at Val Di Luce hotel were quite disappointing.

On a positive note, Val Di Luce hotel is beautifully located, nestled in the mountains, offering breathtaking scenic views. Its proximity to Abetone provides easy access to numerous great hiking trails, adding an adventurous touch to the overall experience. With the potential for a more enjoyable experience, especially if the staff become more attentive and responsive, Val Di Luce hotel could offer a promising stay for guests seeking a scenic mountain getaway.

Stayed in July 2023

The restaurant. At dinner it seemed a trainee was working and you could see he was nervous but I felt he was under pressure. So to this he did not approach people. My pasta carbonara was undercooked but the egg was scrambled. I couldn’t eat it. When waiter came to take my plate I explained that it was too touch and he just took it away. We waiting med for our wine glass to be filled for half an hour. I had to seek the head staff and he came and gave us a glass for free. Breakfast!! It seemed first comes first served. We arrived 8.30 and there was no juice no ordinary milk - through your breakfast I did not see anybody fill anything. The fruit was gone, no juice no milk….

Location, cleanliness- rooms -reception staff

Stayed in July 2023

pools close at 17::00 for kids, (from 17:00 only adults) while they end skiing at 16:30 so very complicated to manage kids after skiing and they wish to be in the pool too would be great to extend at 6 or better 7pm italy is becoming and old population and so rights ar more skewed on the old people but it’s important to understand the kids are the future and so their needs in Trentino pools in hotel are open to kids till 7:00 pm for kids

amazing staff and place is really top quality rooms and hotel has a class style

Stayed in February 2023

Provided with plastic cups, no in room tea and coffee, kettle provided. Room is not as cosy as it looks on the photos on booking.com. something that seems to be more of a common scenario when booking through this site. Staff need to know more about what services are available at the ski rental, ski mountaineering guide services, etc. This is extremely helpful as a foreigner visiting a new area. Providing plastic cups does not reflect a commitment to sustainability. Not checking that empty body wash is refilled before check in just makes this a very ordinary hotel.

location, staff, breakfast and dining experience was excellent.

Stayed in February 2023

the staff was rude at times and for the price no free access to the swimming pool. parking was distant. no shampoo and conditioner in the room and wifi not working. very old tv

breakfast had a great selection and the room was comfortable and quiet

Stayed in January 2023

Everything is at an additional price, with no real reason (the hotel was half empty and yet they charge for parking in the middle of nowhere). The spa (albeit nice) is only for limited time for some reason and, of course , comes at an extra charge. Breakfast was very bad. Breads and pastries were stale, eggs/bacon were cold, no vegetables. Dinner was overpriced and mediocre at best. Our car was snowed in and they were supposed to help but the guy left us in the snow until we just dug ourselves out. All in all- no value for money, you pay a lot only for a room, and then get poor service and food, and with no extra amenities

Spa was great, beautiful setting and very nice experience overall. The room was decent and large, with a nice view

Stayed in April 2022

1- if your coming without a car you should consider the transportation from Abetone to the hotel. because there are no taxi. (when we called the hotel to get information they were rude saying we dont have the pick up service) 2- at the check-in when checking the green pass, and as we were coming from outside Europe, the guy in the reception when we showed him our green pass, the threw the paper on the desk and said no this does not work here! although the Italian Ministry of Health accepts foreign green pass! 3- the suite was beautiful and clean but no tissues, trash cans, slippers or water. 4- safety box was broken 5- we took the dinner reservation at 9 pm, we waited there for 20 mins to get the menu and also got us the wrong dish! 6- there were hotel car that takes to and back to ski, and when we called to get back to the hotel we waited for 40 mins freezing! although the hotel was 5 mins by car away.

the hotel was clean and very beautiful with good value.

Stayed in February 2022

This is not a complaint but an observation. The restuarant probably needs a few more staff, as they were running at full tilt the whole day. Could you install charging points in the rooms and the louge for mobile devices. The Vdl wifi is not very good.

The spa was very good. The pools were really great to relax in after a days skiing. The breakfasts were very good and the restaurant staff were very helpful. The matre d is excellent. Matteo at reception needs a medal for his going the extra mile to help. Great welcome on arrival. The restaurant meals were great and the half board option is good value and super menu choice. The rooms are really good proportion and the family suite was a good choice for us.

Stayed in February 2022

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Stayed in January 2024

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Stayed in March 2023

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Stayed in February 2023

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Stayed in January 2023

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Stayed in December 2022

There are no comments available for this review

Stayed in August 2022