Nothing

The facilities and the staff are excellent

Stayed in April 2024

Nothing to say

Every thing was Amazing the suite very beautiful and the sttaf ver wellcoming

Stayed in April 2024

A bit expensive

The place is amazing. The view is beautiful, the pool, the garden and room are super clean. Food is great. Even the burger was top level. The room is cleaned and organized twice a day. They offer shuttle to the city (Florence).

Stayed in September 2023

We celebrated a special occasion at Villa la Massa. It was a wonderful place to celebrate and the staff was very helpful! Definitely a place to come back to.

Stayed in September 2023

Unfortunately for most of the days it’s just fine dining on offer, we enjoyed the fine dining restaurant but don’t really want that four days in a row. The more casual restaurant was only open one of those days and it was empty. There’s nowhere to walk to so you do need a car to reach somewhere more relaxed. The spa area allowed small children to jump in and out of the jacuzzi, scream and shout, I went for a spa treatment, arrived early to relax but sadly I had to leave with all the noise. I asked the staff if there was another area but was told outside might be quieter ( it was 36 degrees) . When I went back at the time of the treatment the children were leaving. In all the 5 star hotels I’ve stayed in it simply wouldn’t be allowed, a spa is for relaxation, you are paying €125 for a massage and shouldn’t have to listen to screaming, there is an outdoor pool for that type of behaviour. Don’t think that it’s going to be a complete tranquil haven as there were many very loud family’s and children staying so around the pool was pretty noisy, balls and frisbees flying about. I’d left my children with my parents as I didn’t think it was really a holiday for kids.

Villa la massa was amazing, the staff went above and beyond with their level of service. The restaurants were both very good, breakfast each morning overlooking the river was fabulous. The spa therapist gave a wonderful massage and facial. The chef came out each day to ask everyone if they enjoyed their meal. The hotel rooms are gorgeous, the bathrooms were spacious, everywhere is absolutely spotless. The pool area was very well maintained, always someone to get you water, a towel. All the staff were just so friendly.

Stayed in August 2023

Amazing place, very quiet and special

Stayed in July 2023

We had higher expectations for the quality and variety of the restaurant and especially the dinner.

Stayed in June 2023

N/a

Everything - VLM is a great hotel.

Stayed in June 2023

nothing everything was super.

excellent

Stayed in June 2023

showers were to difficult to manage

lovely accommodation and facilities

Stayed in June 2023

The price for a glass of wine $37 very expensive food and wine

Beautiful property great customer service

Stayed in June 2023

Everything was superb

Stayed in May 2023

Driver of the shuttle bus is very nervous

The property is very nice and cosy. Staff is excellent, especially at breakfast, including the very nice and polite chef. Easy and smooth to get to Florence. We will come back.

Stayed in May 2023

All

Stayed in April 2023

dinner poor and expensive

premium Hotel, very nice staff especially the GM Elisa Piroli ,

Stayed in April 2023

everything

Stayed in October 2022

You will not have a better hotel experience anywhere. The property, breakfast, service, all amazing. Only issue as with most high end Italian hotels, cocktail are very expensive and light on the alcohol. Otherwise, this is a dreamy property.

Stayed in October 2022

Every detail of Villa La Massa was absolutely perfect! I cannot explain our love for this exquisite hotel- The staff, the grounds, the food Every single details was absolutely amazing!

Stayed in August 2022

I wish the jacuzzi in the spa area had worked

This is an incredible property on the Arno with stunning views and grounds.

Stayed in September 2022

we had no outside space in our apartment.

the location, the pool and the restaurant.

Stayed in August 2022

Everything was beautiful and well done. Only complaint would be difficulty in confirming spa and dinner reservations ahead of time. Overall a fantastic visit

Stayed in August 2022

Food was very good but didn’t reach expected level

Rooms, housekeeping, restaurant and reception staf. Jighlight on Luca running the pool restaurant.

Stayed in August 2022

Nothing

This luxury resort sits on the Arno river providing a beautiful, serene experience. The service, food and wonderful amenities are what stand out at Villa La Massa - it is truly an enchanting place.

Stayed in August 2022

The food at dinner was slightly overpriced for its quality.

Breakfast was incredible and staff attention to detail was great too. The room was comfortable and with amazing views. The pianist starting to play in the evenings before dinner was also a highlight.

Stayed in June 2022