99a-101 Hope Road Kingston 6, New Kingston, --- Kingston, Jamaica
#14 of 19 hotels in Kingston
Guests' ChoiceBased on 229 hotel reviews
7.0Cleanliness
7.8
Comfort
7.6
Location
8.2
Facilities
7.1
Staff
8.1
Value for money
6.9
Free WiFi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Davis
JamaicaI liked the atmosphere the location is quite easy to get to the staff was costumer friendly, pool was clean and well relaxing
Stayed in March 2024
Reviewed: April 6, 2024
Smith
JamaicaIt’s too easy for everyone to gain access to compound.
Room was clean
Stayed in April 2024
Reviewed: February 29, 2024
Mason
United States of Americathe bathroom lights kept blinking
it's in the city
Stayed in February 2024
Reviewed: February 19, 2024
Rudolph
United KingdomClean and tidy present staff.
Stayed in February 2024
Reviewed: January 10, 2024
Norman
United States of AmericaHave more variety or self serve,
The breakfast wasn't up to par it needed ground provisions, to compliment the meal, the staff did their best
Stayed in January 2024
Reviewed: December 31, 2023
Marjorie
United States of AmericaThe breakfast I wanted finish early but, it's all good
Stayed in December 2023
Reviewed: December 27, 2023
Sophia
JamaicaThe shower was not working.
It was good , well cooked
Stayed in December 2023
Reviewed: October 24, 2023
Denese
United States of AmericaThe cleaning staff was at or near the entrance to my room and they were loud, hence i was not able to work quietly and limited privacy as they where sitting out on the pavement. The kitchen i was told was out of service. i believe the breakfast was order out, taste was good however the food was cold and i got season ackee rather than ackee and saltfish.
The front desk person was welcoming and friendly and was very helping. The facilities was good
Stayed in October 2023
Reviewed: September 26, 2023
Eileen
United States of AmericaThe telephone in the room was not connected to the front office. Other than that, no problem.
Room & Staff
Stayed in August 2023
Reviewed: September 21, 2023
Shontal
Trinidad and TobagoBreakfast was average.
The breakfast was average. Hotel located close to main attractions and mall
Stayed in September 2023
Reviewed: August 1, 2023
Charlene
JamaicaThe only thing I didn't like was the food options.
The overall ambiance was great. Location is good. Room was clean and staff was friendly and accomodative.
Stayed in July 2023
Reviewed: July 30, 2023
Linda
United States of AmericaThe pool was out of service
Staff was exceptional and very accommodating
Stayed in July 2023
Reviewed: June 12, 2023
Sinclair
JamaicaThere was a power cut and the property's generator was inadequate. I was affected because my spouse and I needed to iron our clothes for dinner.Therefore, this impacted my dinner reservation negatively. Going forward I suggest that the generator is serviced, as well as being constantly checked to ensure it's in good condition.
The comfort and calmness of the property. The breakfast was also good. The room design and facilities were quite modern and I appreciated that.
Stayed in June 2023
Reviewed: June 10, 2023
Malfi
Cayman IslandsThe wifi was consistent however it was never strong enough to do a WhatsApp video call. If I had needed to do things for work other than check e-mails occasionally, this would have been a bigger issue.
Pleased with location, friendly staff, property is gated with security and seems relatively safe and overall a fairly good deal for the price. Rooms and en-suites are nice and during our short trip they were cleaned often. We bought meals from the onsite restaurant daily but they were frequently out of things. Maybe they would do better to curate a daily menu based on availability.
Stayed in June 2023
Reviewed: May 19, 2023
Jo
JamaicaThe paint on the walls are stripping and had to ask for additional amenities for which I was told would be available in rooms such as an iron.
I like the options for the complimentary breakfast and the location where I could easily get a taxi to travel to meetings
Stayed in May 2023
Reviewed: May 1, 2023
Smith
JamaicaI didn't get any breakfast as my order was forgotten.
Room was nice
Stayed in April 2023
Reviewed: April 18, 2023
Pauline
JamaicaA kettle and some hot beverage items would have helped us as we had a very early morning appointment. Since there was no to escort us to tge room, written instructions/ information placed in the room would prevent many calls to the front desk. It took us awhile to get the TV channels we wanted.
Located near to our business site. Staff made efforts to please. Felt safe.
Stayed in April 2023
Reviewed: April 13, 2023
Martha
United States of AmericaMaintenance of room...missing item and repairs need to be done.
The staff was friendly. Clean atmosphere. Secured place.
Stayed in April 2023
Reviewed: April 8, 2023
Jevaun
JamaicaDidn't like the cable network that was offered on T.V as the signal always disconnecting causing the screen to go blank. The Pool was a bit disappointing as it didn't seem properly kept suited for me to take a swim during my visit.
The Room ambience was ok and relaxing which would make me feel comfortable in returning. Customer service was very great and pleasant amongst staff towards guest.
Stayed in April 2023
Reviewed: March 12, 2023
Smith
JamaicaThe compound seems too open to the public
Place was clean
Stayed in March 2023
Reviewed: March 8, 2023
Dave
Cayman IslandsThe water pressure and the water temperature
The location was ideal.
Stayed in February 2023
Reviewed: February 25, 2023
Loderick
United States of Americano water in the refrigerator or on the property in case need after hours
friendly staff, convenient location
Stayed in February 2023
Reviewed: February 23, 2023
Lisa
JamaicaIt was nice.
Stayed in February 2023
Reviewed: January 30, 2023
Cherine
United States of AmericaFor a Villa and the price charged, I would have expected basic amenities like paper towels, dish detergent, coffee mugs, bowls etc. There were literally 2 forks, a few spoons, 1 coffee mug and no bowls. It would have also been nice to have a pot and a coffee maker. Maybe even throw in some water bottles. It is an island after all.
Customer service and breakfast was great. The staff was very accommodating and very friendly. The staff deserves high praise. From the guard at the gate to the cleaning team. Simply amazing.
Stayed in January 2023
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