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150 RICKETS DRIVE, CARDIFF HALL RUNAWAY BAY, Runaway Bay, Jamaica
July 26, 2016
눉The housekeeper Stephanie has no personality no experience of what she is doing and is so unprofessional staff with missing tooth the place is nice but dirty the floor is a mess I won't be going back there I won't even invite a dog there the boss is worst thing I ever come across she is not yet ready for business jeniffer has a personality from the lord she is definetly a nice person a very joval person Stephanie you need a restart not coming back .
눇The area was good
July 5, 2016
눉it was 2 hot air conditioning very poor.
눇bed weren't clean,
July 4, 2016
눉the gate did not open when we arrived there is a sign that you have to call someone to open the gate for visitors to the country a phone was not available. the person that dealt with us did not show us around the facility. the kitchen was downstairs and only accessed from outside. The first problem was that the debit machine was not working and we were told we would have to go out and get money and pay for the entire stay when we were just checking in. this is their policy that they do not take credit cards, this is not listed anywhere on the booking. We said when we went out the next day we would provide them with money but not all the money up front. at 8PM there was a knock on our door and the worker demanded that we give her some money or we could not stay, this was done in an aggressive manner. Again we were told to go out on the road and take out money and bring it back or we would have to leave. this was late in a foreign country I asked for a moment to discuss this with my travelling companion. I paid for 2 night in full to which she did not want to give me a receipt. I told her no receipt no money and that she should deduct it from the balance which she refused to do. We stayed locked in our room for the all the next day. We were there for a wedding and the groom came the next night, and was told that we did not want to pay and slammed the door in her face when she came to ask for payment. then she told someone else that we refused to talk with her. at this point we felt very uncomfortable and told them we would leave and find somewhere else to go, which was disappointing as we had book this months in advance. She also told the other staff to stay away from us as we were not nice people. There is no security at this facility and we were left alone the first night, we were given a number to call it we needed anything. the second night a girl that does not work for the place stayed downstairs.
눇The facilities was okay, the room was very spacious and the bathroom was good. The towels were large but thread bare, 1 little soap no toiletries (which was fine.
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