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Lot A59 Freeport, Montego Bay, Jamaica
December 27, 2015
눉The check in was a lbit unorganized. We were not informed that there was a separate check in for the Preferred Club. It was our first stay at a Secrets Resort so we were unaware. We waited over an hour for our room key before we were instructed to check in at the Preferred Club which is a separate building. When we got there everything was ready and waiting. It wasn't a good start but after that everything was smooth.
눇We were celebrating my husbands 50th Birthday. The food, drinks, entertainment were all wonderful. Staff was very pleasant throughout our stay. The room was clean and in excellent condition. The resort is beautiful and there was always something to do. The resort provided a daily schedule of activities. We tried all of the restaurants and enjoyed each of them.
November 30, 2015
눉This was our second stay there. Last year we stayed at the preferred club and it was very clean but we couldn't see the value in paying the extra money so this year we stayed at the regular side. I was very disappointed in the cleanliness of the room. The first day I took a shower and stepped on a clear plastic cover Disposable razor cover that was left by another guest on the floor of the shower.
눇Most of the staff was extremely friendly
November 24, 2015
눉The temperature of our room was either 20 or 25 degrees Celcius, too cold or hot despite attempts to repair it and our request for a room change on day 3. It's all-inclusive but we still had to tip for every service. Didn't realize this prior to arrival.
눇Loved the view from our room. Service from all the staff was awesome! Restaurant variety and food was excellent. Enjoyable activities and entertainment.
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