Reviews of The Jamaica Pegasus Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
81, Knutsford Boulevard, New Kingston, 5 Kingston, Jamaica
#10 of 20 hotels in Kingston
Guests' ChoiceReview Score
Based on 301 hotel reviews
Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.9
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Facilities
8.0
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Staff
8.3
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Value for money
7.6
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Free WiFi
7.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 20, 2024
Morgan
Panama2 ReviewsWonderfulPerfect location and clean.
Stayed in April 2024
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Reviewed: March 27, 2024
Andrea
Antigua & Barbuda2 Reviews“Was ok”Found roaches in my room the first night, however terminated them n didn't bother complaining
Breakfast was average
Stayed in February 2024
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Reviewed: March 6, 2024
Marie
Cayman Islands5 ReviewsVery GoodNothing... maybe if there's imperfection, it is toppled by the good attitude of the staffs!
All the staffs I encounter were awesome and accommodating (from the reception, restaurants and from the housekeeping)! Well trained, well educated and well mannered personnels. Thanks also for upgrading me for free to a Royal Club. Foods are good too!
Stayed in March 2024
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Reviewed: February 28, 2024
Ball
Jamaica1 review“As an senior person a little disappointed.”My room was small for the price , when a room is booked on line , the guest should not wait over 1 hour at the desk before going to their room after a long flight. The JUTA driver didn't wait for the guest.
The front entrance and lobby was presentable .
Stayed in February 2024
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Reviewed: February 26, 2024
Jordana
Canada1 review“Not as good as I would have hoped.”The air conditioner broke. We spent two nights in the heat, even after the engineers tried to fix the issue. We weren't moved until the last night.
The breakfast was always delicious with good options. The food was healthy and fresh. The dining room staff were attentive.
Stayed in January 2024
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Reviewed: February 24, 2024
Jennnifer
United States of America1 review“Overall, it was clean,”They could do better with the mattress bed was a little uncomfortable basically it was soft.
Breakfast is good
Stayed in February 2024
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Reviewed: January 28, 2024
Carol
Jamaica1 review“Though short, overall experience was good especially with all staff - reception to dining room.”The room was exceptionally cold
It was a crowded morning with a long line, however it moved. There could have been more variety in the menu.
Stayed in January 2024
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Reviewed: January 2, 2024
Greg
Jamaica3 Reviews1 helpful voteGoodPrice
Cleaness
Stayed in January 2024
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Reviewed: December 30, 2023
Jones
Canada2 Reviews“It was fantastic other from some of the food in the morning”The wifi went off wasn’t working at the the first day I went there till a day and a off after it was ok and start working back but other from that it was great I love my stay there
It was clean and up to date and it was a grand time with the family
Stayed in December 2023
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Reviewed: December 29, 2023
Kerry
Saint Kitts and Nevis3 Reviews“It was lovely”It is comfortable , nice view of Kingston . I love it. Would stay again
Stayed in December 2023
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Reviewed: December 24, 2023
Lenard
United States of America1 review“The overall stay was good Hotel was clean. I was very comfortable only problem was I was not able to”Some furniture are a little outdated specially on the first floor to where that restaurant is The driveway outside towards the hotel could be a little bit more updated
The fact that you have to use the room key in the elevator to get to your room that was a great idea that make you feel safer That little area that cover over the pool section the balcony that was also great. It’s a nice quiet place. And the lobby was very clean and look very beautiful with all my traveling overseas and also in America. That’s a very updated Lobby.
Stayed in November 2023
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Reviewed: December 8, 2023
Shivanand
Trinidad and Tobago1 review“I always come back”Pegasus is home to me when in Jamaica. Staff is the best
Stayed in December 2023
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Reviewed: December 2, 2023
Lorna
United States of America2 Reviews“Well spent”The room was too cold
Needed more Jamaican dishes like Ackee and salt fish
Stayed in November 2023
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Reviewed: October 13, 2023
Tauniech
Jamaica1 review“Good service great help”Nice clean atmosphere
Stayed in September 2023
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Reviewed: September 30, 2023
Kare-ann
United Kingdom3 Reviews1 helpful vote“It was nice as it did what it was supposed to.”The bathroom kept getting clogged and the water pressure wasn’t enough. Some of the breakfast staff was kinda rude and took a long time to acknowledge some people and to seat them. Also the WiFi was terrible, for someone who was wfh it wasn’t the best.
Location was lovely and my room with the balcony was great.
Stayed in July 2023
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Reviewed: September 29, 2023
Nina
Jamaica2 Reviews“Comfortable and relaxing.”Breakfast and menu may be improved. The kitchinet had termites.
I felt comfortable, safe and calm.
Stayed in September 2023
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Reviewed: September 26, 2023
Allia
United States of America2 ReviewsWonderfulThe Food was great
Stayed in August 2023
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Reviewed: September 25, 2023
Gwb
United States of America2 Reviews“Beautiful experience. I will come back.”The carpets in the hall could be updated.
Breakfast was amazing because it had a lot of local fare.
Stayed in September 2023
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Reviewed: September 17, 2023
Owen
Saint Lucia5 Reviews2 helpful votesGoodSimilar Bfast was served on most days. Not many local fruit juices available or local fruits to consume. Smoothies and on the spot juicing of veggies like carrots and kale waould make a wonderful option for the health conscious individuals.
Bfast was excellent! One of the best I have had anywhere in the world. Staff was available and courteous. great variety for both drinks and food whether you were vegetariane or not. Waiting times was minimal or even negligible. Extremely easy to access and no pressure to leave in a hurry. 5 Star quality
Stayed in August 2023
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Reviewed: September 16, 2023
Jacqueline
Canada1 review“I enjoyed my two nights at Pegasus, place was great and staff was exceptional”breakfast
The location was good - I was looking for more Jamaican food -plaintains, mangoes, rundown
Stayed in September 2023
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Reviewed: September 13, 2023
Lashania
Jamaica1 review“Excellent would recommend to everyone.”The breakfast buffet wasn’t what I expected. I expected more.
It’s in the perfect location. Friendly staff the bell man was awesome.
Stayed in September 2023
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Reviewed: September 13, 2023
Hayatt
United Kingdom1 review“A great hotel with lovely staff, comfortable rooms and good food😁”Comfort and outdoor pool, plus lovely Mountain View from my room
Stayed in August 2023
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Reviewed: September 8, 2023
Banjoko
United States of America1 review“Good stay.”I did not like the welcome that I received in the dining area. My table was not cleaned and coffee service was slow. The manager seemed upset that I requested a specific seating
The breakfast was great. Food was fresh and variety available. I loved it that there was a dress code in dining room and no flies/insect present
Stayed in August 2023
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Reviewed: September 5, 2023
Angela
United Kingdom7 Reviews“MY BIRTHDAY STAY AT THE PEGUSUS.”Cooked Breakfast choice very limited.
The Pegusus staff are amazing.. it was my birthday and I was sung happy birthday to and cake was left in my room. As well as when i was having my evening meal. Moving on my only gripe is there needs to be more breakfast choice...very basic......Thank you Pegusus. Jamaica.
Stayed in September 2023
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