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Al Jandaweel 48, Umm Motawei Al Aslamiya Street, 8th Circle, 11810 Amman, Jordan
9 August 2015
눉When we asked to extend our stay in the hotel even tow days before the expiration of the reservation, they refused and asked us to remove our staff out of room even we are not available at the hotel at that time, and we came back to find our luggage at the reception area!!!
8 August 2015
눉It would be nice if there could be a kettle in the room. It was sometimes difficult to raise room service on the phone - multiple attempts needed before the phone was answered. No "Business Centre" despite being included in the facilities booklet in the room.
눇Ideal location - away from the centre but close to main access routes. The staff are very good, always willing to help where they can. Room was spacious and cleaned every day. Breakfast was very good with a wide choice of both hot and cold dishes.
9 August 2015
눉What I mention here is nothing which impacted my stay at Larsa. If improved, it will only enhance the service provided. The Wifi was pretty slow in the evening but this I understand might be due to the number of people connected to the network at that time of the night. Complimentary refreshments in the rooms would be handy.
눇Larsa Hotel was recommended to us by a friend who convinced us that this was no less than a 5*. And how right they were! This review will spread over pages if I was to describe our incredible experience. Every member of staff was absolutely brilliant and had excellent customer service skills. Staff at the reception i.e. Loay, Firas, Hilal and Eyad (there were others but I can't quite recall their names!) truly went out of their way to ensure we had a comfortable stay. Each request was fulfilled in a timely manner to the highest of standards. I would like to especially mention Mr Muhammad, one of the drivers. I don't think we can thank him enough for driving us around Amman, being our city guide, and all in all going above and beyond his role. Towards the end of our trip. this gentleman became a part of our family. We still remember him with fond memories and wish him well. I must add that our highlight almost every evening was viewing the wedding receptions at the hotel. I believe it was the perfect occasion to experience the true culture of Jordan which was so unique in its own way. Lastly, I absolutely loved Jordan, its people, culture an just about everything else. If or when I ever return, I don't see myself staying anywhere else :-).
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