The air in our room was very moist. I think the rooms (at least ours) could have benefited from a dehumidifier. It didn't harm our stay overall. The lounge area on the 14th floor wasn't very special. Definitely a decent place if you need to work but doesn't seem to be ideal for relaxing because the outdoor patio area gets very little sun and the snacks and beverages in the afternoon are pretty meager.

The breakfast and staff are phenomenal as is the lobby bar. The breakfast has traditional japanese as well as western options so there was something there for everyone. The staff do their best to help you out including helping us find the best sushi in the surrounding neighborhood, etc.

Stayed in April 2024

On the pricey side - we paid around £230 ($285/€268) per night for 6 nights. That was during early April though. Considering the distance from the more tourist areas of Tokyo it's a lot. However it's a really nice hotel in a more calm and quiet area so it depends on what you value. Door to door it will probably take around 30-40 minutes to reach Shinjuku - walking to Tamachi and taking the Yamanote line. The rooms are on the small side - but I guess that's just how it is in Tokyo?

Clean, modern and stylish hotel in a quiet area. Staff were so friendly and welcoming. Nice lounge area with free tea, coffee, pastries and even some alcohol options (at a certain time of day). Close to Tamachi (7-10 min walk), Shibakoen (3 mins) and Mita (5 mins) metro stations. Well away from the chaos of Shinjuku and Shibuya in a much quieter area which I loved, but that might not be for everyone from a convenience perspective. It depends what you're looking for. Plenty of convenience stores and food options in the area depending on what you want to eat. In the room you will have absolutely everything you need - they do the small things very well. Bed is extremely comfortable - you'll get a very good sleep.

Stayed in April 2024

The staff is very professional and friendly. Helped me make restaurant reservations twice. Makes me feel home

Stayed in April 2024

The location is in a business district, you have to take a taxi or train to get to any of the touristic destinations

The hotel was comfortable and clean

Stayed in April 2024

The room was on the small side but it’s Tokyo so to be expected.

Comfortable room, nice view, friendly staff and free snacks/coffee and alcoholic beverages.

Stayed in April 2024

The room was quite small and the hallway looked a bit used up.

Helpful staff. Good location.

Stayed in March 2024

A few more seating options in the lounge would be useful during busy periods

Lovely hotel. Excellent customer service and facilities. We had a very comfortable stay

Stayed in April 2024

A bit expensive 😕 but we haven't stayed in Tokyo before

Happy hour, spa massage, closeness to underground Couch in room

Stayed in April 2024

The location is in the business district with very few restaurants

Rooms were comfortable but we had hoped for a view but we didn’t get one (even though i booked three rooms).

Stayed in April 2024

Very clean and great staffs. We check back in and our luggages were prepared in our room already, omg felt so comforting as if we come back to our home (temporary). Too that with a great city center view. It was so memorable during our last day that one of the staff helped us bringing our luggages with a cart downstair and when we want a family picture he came from inside to outside to help us take a pictures. As we were leaving, he came back outside after finishing with a customer to bid farewell to us with a bow. Love the people of Japan so courteous respectful and charming. I couldn’t ask for a better experience during our stay. Thank you for taking care of our family.

Stayed in April 2024

No self laundry. Meals in hotel restaurant are expensive.

This is our fourth stay at this property, so obviously we like it! It’s in a quieter, business area of Tokyo, but easy to get to tourist areas by train. Reasonably close to JR Tamachi and subway Mita stations - about 10 mins walk. We like this to be away from the hustle and bustle, but it might not suit everyone. The club lounge is included for all(?) guests so you can get a free fruit juice or tea or drip coffee any time, plus free beer and wine and snacks each evening from 5-7pm. Nice. Buffet breakfast was high quality with lots of choice. Great city view from room, especially at night. Street foods and izakaya zone right near the station - so about 7 mins walk from hotel gives lots of dining options.

Stayed in February 2024

You are not able to open a window and the room smells weird. The room was humid and the air was not well, even though there was an air filtration in the room.

Nice and clean, with a decent breakfast. Location was alright, near both subway and train station. Very nice view!

Stayed in April 2024

The restaurant closed at 9.00pm which wasn’t helpful for our 8.00pm arrival..by the time we settled in and wanted a bite to eat we had to go out. We found excellent choices 5 minutes away.

We were warmly welcomed and easily found our room. The room was very spacious which was what we wanted. I particularly liked the bathroom layout with a separate toilet, separate shower and bath room all within the bathroom area which included a sink, mirror and a huge variety of amenities. The face cleanser and moisturisers were excellent quality and the space allowed two people to get ready easily. There is a 24 hour lounge with tea and coffee and at different times of the day there are snacks and a ‘happy hour ‘ for 2 hours in the early evening. This was a chance to meet fellow travellers which was quite pleasant. We loved the breakfast at the downstairs restaurant. We just took the continental option (breakfast was not included in our room rate ) and it was very nice. We never found the second restaurant but I’m sure if I had asked we would have been pointed in the right direction. Our room had plenty of power points and a handy power adapter which was useful as we weren’t as prepared for the Japanese power system as we thought. Even more helpful was the ability to buy one of these adaptors at a reasonable price. The location of the hotel is a 7 minute walk from the Tamachi station which is two stops from Shinagawa . We found this quite convenient as this area isn’t super busy but there are many great eating options near the station. We would certainly return.

Stayed in March 2024

location- was sometimes more than one train away from attractions

spacious room, bath and amenities, comfy pajamas, nice to have 24 hr lounge

Stayed in March 2024

They don’t storage your luggage for a couple days ( I was traveling to Osaka and Kyoto for 4 days and didn’t want to bring my big luggage, most of the hotels provide this service so it is the only thing that I might look for another hotel next time :(

Everything , the space in the rooms , very clean , the view , the staff , location was excellent

Stayed in March 2024

I loved everything!

Beautiful hotel. Friendly staff. Ideal location with train stations nearby. Open lounge with complimentary drinks and snacks was a treat. Breakfast buffet was yummy.

Stayed in March 2024

Cleanliness and friendly staff. Property had amazing views of the city skyline.

Stayed in March 2024

-

Location is great! Nice staff, cozy room.

Stayed in February 2024

The room was very small

The Lounge on floor 14

Stayed in January 2024

Tiny rooms (but hey, it's Tokyo)

Beautiful and clean facilities Great staff overall Cute rooms

Stayed in February 2024

It was very fancy and the room had so many personal touches like pajamas!

Everything was spotless and clean. The staff was amazingly helpful.

Stayed in January 2024

This is a beautiful hotel with well-sized rooms for Tokyo and an attentive staff. It's got a grand lobby and even the walk to our room down the hallways showed a nice view of the courtyard. You could see Mt. Fuji from the distance in our room too. Like all hotels we visited, you're provided with pyjamas which is a nice touch in Japan. Staff were on hand to answer questions and offer advice, which lead to us being able to see the first sunrise of the year with thousands of other people, a Japanese tradition we didn't know about. We were also offered sake on the New Year and got to take home the cups, which was a nice souvenir and a testament to their attention to detail. The location is in a quiet area, with some residential streets but mostly work-oriented, which means there wasn't a great choice for restaurants and entertainment nearby. Luckily, several metro stations are in the area so you'll have no trouble getting to where you want to go.

Stayed in January 2024

nothing

all good

Stayed in February 2024

Clean rooms, simple and elegant interior. Very quiet area

Stayed in February 2024