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380-0823 Nagano, Nagano, Minamichitose 2-17-1, Japan
24 December 2015
눉Our room smelt like smoke, especially the bathroom, even though we were in a non smoking room.
눇Very close to the nagano station and nagano dentetsu station. Staff were very polite and helpful, the English was of a high quality as well :) the room was very spacious and the shower was tall enough!! (I'm 5'10 so this was a relief)
21 December 2015
눉A poster of mine got slightly damaged and I think a small bag of my clothes accidentally got thrown out during the cleaning. However, I guess it was because the clothes were wet in a tiny plastic bag placed too close to the trash can. The poster was also jutting out. We had a lot of things and the room was quite a mess, so I don't blame them. Just be more responsible for your own belongings and keep your important things safe. :)
눇We stayed for a week. The staff were really amazing. They were extremely helpful and very friendly. One staff lady was very good in English. Some others were quite proficient as well, but regardless of their ability to speak, every one of them gave their best to assist us in every way, whether it was to make calls to enquire on places we wanted to visit, teaching us how to get around, or requesting for objects from spoons to nail clippers. They directed us to a money exchange machine which really saved us during a crucial time. And also allowed us to leave our luggage at the hotel after check out, as our flight wasn't until midnight. The room itself was very comfy. The hotel is so conveniently close to the station. The buffet breakfast had such a nice view of the mountains. We had a really wonderful, relaxing stay.
15 December 2015
눉No laundry room or service in the area other than hotel laundry service which was expensive. Had to wait to travel back to Tokyo for washing.
눇Very spacious and definitely worth more than we paid. Very clean and lovely staff.
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