Reviews of Cross Hotel Osaka This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
542-0085 Osaka Prefecture, Osaka, Chuo-ku Shinsaibashisuji 2-5-15 , Japan
#46 of 678 hotels in Osaka
Guests' ChoiceReview Score
Based on 883 hotel reviews
8.9Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.4
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Facilities
9.0
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Staff
9.3
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Value for money
8.8
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Free WiFi
8.9
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Reviewed: April 24, 2024
Raquel44
United States of America10 Reviews1 helpful vote9.0“Loved it - would stay again!”- • Leisure trip
- • Solo traveler
- • Cross Floor Double Room with Club Lounge Access - Non-Smoking
- • Stayed 3 nights
The hotel is tucked in and easy to miss coming from the train stations.
The hotel is gorgeous, i especially liked the amenities at check in and the lounge. It had great snacks, all you can drink between 3 and 4 pm and was rarely crowded. Breakfast was also great - many western and eastern options and it lasted until 10 am for those that sleep in. I was on floor 14 and never heard the construction they warn about. The location to dotonoburi and the Wilco man was a 4 minute walk and great for eating and shopping. I would stay again.
Stayed in March 2024
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Reviewed: April 24, 2024
Cecilia
Philippines1 review10“I love the location. Best for young adults”- • Leisure trip
- • Family with young children
- • Twin room with DOTONBORI view - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Not applicable
Location and the staff are very helpful
Stayed in March 2024
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Reviewed: April 23, 2024
Ervina
Malaysia10 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Floor Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room Small but wonderful, clean and comfy.breakfast was so amazing 😍😍😍 .and not forget the front desk,they really helpful tq so much
Stayed in April 2024
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Reviewed: April 23, 2024
Jessica
Australia6 Reviews10“Excellent!”- • Leisure trip
- • Group
- • Standard Floor Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Lovely hotel in a really central and convenient spot
Stayed in April 2024
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Reviewed: April 22, 2024
Walter
United States of America36 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Cross Floor Superior Double Room with Club Lounge Access - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Little nooks by the beds not ideal as substitutes for bedside tables.
Great location. Comfy room. Great shower. Terrific breakfast. All around great stay.
Stayed in April 2024
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Reviewed: April 22, 2024
Erin
Canada44 Reviews3 helpful votes9.0“Excellent stay, great location. Should have stayed longer”- • Leisure trip
- • Solo traveler
- • Standard Floor Superior Double Room - Non-Smoking
- • Stayed 1 night
Room was much larger than normal Japanese hotel rooms, Location was excellent right near dotombori bridge. Breakfast excellent
Stayed in April 2024
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Reviewed: April 21, 2024
Derek
United Kingdom9 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Cross Floor Superior Double Room with Club Lounge Access - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Fantastic location for shops and Dotonbori. Breakfast was also excellent
Stayed in March 2024
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Reviewed: April 19, 2024
Nujarin
Thailand1 review10Exceptional- • Leisure trip
- • Group
- • Standard Floor Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
N/a
Location is very good, there are many entrances from the road. Staff are very helpful and friendly. They speak English very well.
Stayed in April 2024
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Reviewed: April 18, 2024
Paul
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Standard Floor Superior Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Room was a little crowded but adequate.
For a buffet, breakfast was great and generous!
Stayed in April 2024
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Reviewed: April 18, 2024
Anna
Brazil4 Reviews10“Surpassed my expectations, great location and staff.”- • Leisure trip
- • Group
- • Standard Floor Deluxe Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room is on the smaller size, although it can be considered average size in Japan so it was already expected.
The location is incredible, right in the middle of Dotonbori. It was close to metro and train stations, making it very easy to access the hotel and other points of interest. The staff were great, very helpful and polite. The amenities were great as well, really nice bath salts. The room was clean. I would certainly stay there again if in Osaka.
Stayed in March 2024
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Reviewed: April 18, 2024
Sharon
United Kingdom3 Reviews8.0“Enjoyable stay will return again.”- • Leisure trip
- • Family with young children
- • Standard Floor Deluxe Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
View could of been better from room. Lots of roadworks outside Hotel caused problems entering and exiting the building.
Staff where very friendly and helpful. Nice breakfast with lots of variety.
Stayed in April 2024
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Reviewed: April 16, 2024
Stewart
United States of America24 Reviews4 helpful votes8.0“Great location in Dotinburi. I would stay again.”- • Leisure trip
- • Couple
- • Standard Floor Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A bit small.
The location is excellent. The rooms are small but that’s expected in Osaka. It was clean and had a nice bathroom with a bathtub.
Stayed in March 2024
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Reviewed: April 16, 2024
Xue
Malaysia3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double room with DOTONBORI view - Non-Smoking
- • Stayed 1 night
Location: Best location within Dotonbori areas, booked a room with a view facing Glico sign, hotel exit directly to dotonbori street Room: Vending machine for beverages & ice cubes provided for hotel guests, comfortable & quiet breakfast: Decent
Stayed in April 2024
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Reviewed: April 11, 2024
Mouza
United Arab Emirates20 Reviews3 helpful votes8.0“Best Osaka experience”- • Leisure trip
- • Family with young children
- • Standard Floor Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast is not varied and is not suitable for foreign tourists .
This is my fourth visit to Osaka and I only book at the Cross Hotel because it provides the most beautiful Osaka experience
Stayed in April 2024
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Reviewed: April 10, 2024
Afnan
Saudi Arabia4 Reviews10“Staf were very helpful, you can send your luggage to other cities with ease. plus, they can keep your luggage 7 days bef”- • Leisure trip
- • Group
- • Standard Floor Triple Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The location is 10/10 right in the middle of dotonbori
Stayed in April 2024
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Reviewed: April 10, 2024
Clark
Australia5 Reviews1 helpful vote9.0“Great hotel and location, only a 30 sec walk from all the action.”- • Leisure trip
- • Couple
- • Cross Floor Double Room with Club Lounge Access - Non-Smoking
- • Stayed 4 nights
Room size but that seems to be a thing in Japan!
Location fantastic, room quite small even for a upgraded room, breakfast very good. Liked optional room service each day, eg just towel change and bins emptied.
Stayed in April 2024
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Reviewed: April 8, 2024
Gazzola
Canada1 review10Exceptional- • Leisure trip
- • Couple
- • Cross Floor Double Room with Club Lounge Access - Non-Smoking
- • Stayed 3 nights
Our room allowed us access to the free lounge which provided us with charcuterie and alcohol and drinks every day. Location was exceptional could not have asked for a better stay! Would recommend for anyone and right in Dotonbori but did not impact our sleep or stay.
Stayed in April 2024
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Reviewed: April 8, 2024
Jac
India2 Reviews9.0“Smiling staff, good indication of quality”- • Leisure trip
- • Couple
- • Cross Floor Twin Room with Club Lounge Access - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Very smiling staff, and the entire hotel is spotless. It is also very well located, right next to everything while insulated from the nearby crowd. The reception people were always alert and helpful. They helped us arrange our luggage transfer to our next destination.
Stayed in April 2024
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Reviewed: April 7, 2024
Madeline
United States of America1 review9.0“Great amenities, close to Dotonbori, and spacious room/bathroom.”- • Leisure trip
- • Solo traveler
- • Cross Floor Double Room with Club Lounge Access - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Great amenities, close to Dotonbori, and spacious room/bathroom.
Stayed in April 2024
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Reviewed: April 7, 2024
Indra
United Kingdom19 Reviews10“Great spot for an overnight in buzzing Osaka”- • Leisure trip
- • Family with young children
- • Standard Floor Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location and amazing bathroom. Deep bath and bath salts were nice. Breakfast was excellent.
Stayed in April 2024
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Reviewed: April 3, 2024
Joanna
Ireland12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard Floor Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location, right by all the restaurants and malls and Namba Station. Excellent breakfast, very comfortable room, good WiFi, pleasant and helpful staff. A great start to our Japan trip. Highly recommended.
Stayed in April 2024
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Reviewed: April 2, 2024
Paul
United Kingdom33 Reviews2 helpful votes8.0“Excellent location near busy food and designer and normal shopping areas.”- • Leisure trip
- • Couple
- • Standard Floor Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Saturday night road was noisy outside due to revving cars and motorbikes but probably due to busy nightlife around the area.
Excellent location near local sights, Glico man sign, food and shopping . Room good size with good bathroom.
Stayed in April 2024
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Reviewed: April 2, 2024
Chung
South Korea16 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Floor Deluxe Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
lobby looks cheap and out of order.. (too much stuffs everywhere..) ceiling of the lobby floor is very low.
location, room/bathroom, view, hallway, staffs
Stayed in March 2024
-
Reviewed: April 2, 2024
Semberaite
Lithuania3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard Floor Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The room might be better conditioned, but that was the one and only.
Wonderful place, Doranburi just a few steps from the hotel, Namba Metro station- a few steps. Brilliant breakfast.
Stayed in April 2024
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