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250-0631 Kanagawa, Hakone, Sengokuhara 1244-2, Japan
15 December 2015
10 December 2015
눉No towel provided at the onsen, we have to bring our own from room. Not used to Japanese bed and have a backache in the morning.
눇Friendly and helpful staff to pick us up when we missed the last rope way timing.
7 December 2015
눉We were expected that for having a traditional Japanese set dinner in this hotel. However they sent us email and told us that the dinner was changed to buffet just after the free cancellation date of our booking. We felt a bit cheated. Poor English standard of front desk staff. Only closed to rope way station but not the bus stop. And we only knew that we could call assistance for van pick up by a post in the rope way station after we checked-out. It never mentioned in our confirmation or their hotel website.
눇The Onsen Fuji Mt. View was really awesome. We were pretty appreciated they sent out van to pick up us when we were asking the walking route from the other hotel. The main visitors of the hotel were local Japanese.
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