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250-0406 Kanagawa, Hakone, Kowakudani 492-23, Japan
5 April 2016
눉The staff were lovely and helpful, but because we don't speak Japanese we did struggle to explain our complicated diet. We found their English good enough for everything else though :)
눇We booked a room with a private balcony bath and a tatami room. It was beautiful as well as being really spacious! We were picked up from the train station - which was a relief as the walk uphill with suitcases would not have been much fun!! (They also dropped us back off at the train station after we'd checked out too!) The facilities were great, we were free to use the the public & private baths, as well as our own balcony bath. The lounge was comfy and we were able to help ourselves to free tea and coffee. We also used the washing machines and driers which were free of charge, with reception providing washing powder for free - so useful when you could only fit so many clothes in your suitcase! The staff were lovey - I'd forgotten to mention beforehand that my partner and I are pescetarians, and although they couldn't provide a meat free breakfast on the first morning, they spoke to the chef and the following morning they adapted our breakfast to suit us. We had a lovely stay.
1 April 2016
눇Facilities, comfort and great staff!
3 April 2016
눉My sister would have liked something else for breakfast.
눇I liked that there was something going on all the time. i had my first real experinece of Japanese food and culture. The Onsen was very good with a choice of 4 different ones, A couple of staff spoke reasonable english.
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