The walk from the Tonosawa bus station to the hotel was arduous with baggage. It seems to me the hotel could put instructions how to get there from above so one could walk down instead of up.

The personal rotemburo on the room balcony was relaxing. The dinners were outstanding. The staff was very friendly.

Stayed in April 2024

The private tub we had was amazing

Stayed in April 2024

Location wasn’t very easy to reach with luggage without a taxi. Ok once there.

Friendly staff, private onsen, lovely food for dinner.

Stayed in March 2024

For westerners, not having a shower was a bit of a shame as it's more difficult to wash your hair in 40 degree water. But as long as you are aware of this in advance, it's not a problem! The location is tricky to get to from the train station without a hiking pack as it's up a very steep path with steps. You need to be fit and healthy to carry the luggage up, but if you come in a car this is not a hassle.

Food was lovely and they were able to cater for my partner who doesn't eat fish and gave him special options (you just need to tell them when booking). Private onsen on the balcony was lovely, overlooking some cherry blossom. Staff were really friendly and despite the language barrier did their very best to help you.

Stayed in April 2024

Was a bit of a hike to train station and taxis a bit hit and miss. Would have been lovely had the staff had enough English to explain the food and kimono etiquette etc

Traditional Japanese experience . Beautiful surroundings . Loved the Japanese baths

Stayed in April 2024

The room was comfortable although an indoor shower would've been nice after the in-room onsen. The dinner was fabulous, fresh and included drinks! Breakfast was also very nice. Best of all, the onsen experience was most relaxing and soothing!

None

Great services, dinner is outstanding meals. Room very comfortable, overall got the best Onsen in Hakone and very privet. Me and my wife always choose this place and stay here very year.

No shower in our room!

Authentic Japanese ryokan

Stayed in November 2023

This ryokan is a bit old. Though still has its charms, but the room could use some upgrades to make it more comfortable.

The kaiseki dinner is great. A variety of food, good tasting and generous amount. In room onsen is really a bonus (though a bit small, enough for 1 pax at a time). The public onsen (close and open) is nice! Have unlimited free drinks at the reception area, which is really a nice gesture.

Not enough room for luggage. No shower facility

Onsens, good dinner

Stayed in November 2023

The walk/hike up the stairs to the Ryoken with luggage was quite difficult. The shower was also public.

Staff were friendly and meals were good. Room sizes were decent.

Stayed in October 2023

There're no hand towel hook or hanger. The breakfast buffet is the same for the 2 days we're there. Not very appetizing The soft boiled eggs are cold with condensation from the fridge. No fresh fruits as well. Dinner was prepared on the table well in advanced before we came down for dinner even though we told them our time of dinner at 6.30pm instead of 5.45pm

I liked the in room hot tub which can fit both of us at the same time. The room is large.

Stayed in October 2023

Up the hill, no garden

Hot springs, good food, very quiet.

Stayed in October 2023

The beds were hard and uncomfortable

The dinner was an experience

Stayed in October 2023

It was a little expensive for our budget, but we decided to splurge a little during this part of the trip. The whole Hokone region was well worth a visit.

Nice baths, helpful staff, excellent meals.

Stayed in July 2023

The rooms were very badly designed , awkward to get around. the private onsen, though fun, made the room rather claustrophobic. The only public space was the lobby. You were chased out of the dining room immediately the meal was finished.

The food was delicious and generous . The private onsen was nice. You could access the station, albeit via steep steps and a bus.

Stayed in May 2023

Can't think of anything.

We stayed for one night and the highlight was the dinner and breakfast. The room had a onsen which was lovely. We found it easy to access the hotel from the station but we are used to walking up steps.

Stayed in May 2023

The bedrooms are badly designed with nowhere to put anything. The private outdoor onsens make the room dark and a bit claustrophobic and are minimally outdoor. There’s no real view from anywhere in the property, no communal space, no outdoor area.

Excellent food.

Stayed in May 2023

Decor was a bit dated

We loved exploring the patches around the hotel, especially the one to the train station which was straight out of Totoro! The private onsen was bliss.

Stayed in April 2023

The room was pretty basic and bare, but had everything you need.

Lovely multi level ryokan, we stayed on the top floor which have a beautiful view from the private Onsen on the balcony. The private Onsen definitely made the stay, it was awesome and so relaxing.

Stayed in April 2023

Traditional character and old world charm

Stayed in March 2023

The hot spring was kind of small, smaller than most of the spring hotels I had ever went to. But the food was excellent.

Stayed in December 2022

It was a bit difficult to get to the hotel, I think even harder if you don't know any Japanese at all. The madres' on the beds were to hard for our taste and cold wind from the outside could be felt weeping in from the terasse doors.

You get a very traditional authentic experience when staying at this hotel, both regarding the food and the style of the room. The staff was very nice, but their English skills were not very good. We had a private onsen bath in our room which was clearly the highlight of the stay.

Stayed in December 2022

Wonderful private onsen and delicious dinner

Stayed in November 2022