Nothing

The Hotel is simply amazing and in the best location for day trips by train the breakfast was awesome and is run by the very professional Gerard Eady. Gerard is like the hotel guy everyone should have - goes out of his way to perform miracles! Gerard made our stay next level - a big shout out to all the staff at this hotel 10/10

Stayed in March 2024

Nothing

Room good size and well fitted out. Hotel adjoins shopping centre and railway station, short walk and connected undercover

Stayed in March 2024

Nothing I didn't like, but the in-room beverage options could be extended.

Excellent room, great location and great staff all across the hotel. The bed was really comfortable and the facilities in the hotel were great. We loved dining at Pierre and the drinks at Adee. Front desk people were so helpful. Planning to stay there again when I'm back in Osaka.

Stayed in March 2024

Nothing.

Everything about this hotel was sensational. From the location to the facilities, but most of all the staff. They went above and beyond with their service.

Stayed in March 2024

Buffet breakfast didnt have much variety for what it was worth.

The room was very spacious and clean. There were a lot of amenities to use. The staff were very helpful and accommodating. They helped us with making reservations for dinner most of our stay there which was great as many restaurants only do phone bookings. The hotel is also in a great location which was a 5 min walk to the train station and many shops close by.

Stayed in March 2024

Nothing really.

The staff could not have been more helpful and accommodating. Our room was beautiful.

Stayed in February 2024

Nothing

Room and location

Stayed in December 2023

Room very clean

Staff

Stayed in January 2024

Nothing.

Central location.

Stayed in January 2024

I went outside for meeting when i back to hotel i found that bedsheet dirty. i make a phone call to staff. they came and change to us. But it could not happen for big chain hotel. Anyway except this thing it was perfect.

staff good, location good, breakfast good, room good

Stayed in October 2023

Very disappointed that there is no hotel operated mini bus which connects Kansai Airport to the hotel. The limo bus which goes from Kansai airport to Osaka city stops at a distance from the hotel, the walk from the bus stop to the hotel is not easy with large luggage. It took me 15-20 mins to walk from the limo bus stop to the hotel, having to cross main streets and heavy traffic area. I tried to hail a taxi but the driver declined to take me as the ride is too short a distance. The hotel should provide transport at least from the Limo bus statation in Osaka city to the hotel.

The staff at the lobby and concerige desk were extremely friendly and helpful. They made me feel really welcomed and went out of their way to assist me on my needs

Stayed in November 2023

The housekeeper didn’t clean up the tea set that we used in the room for 2 consecutive days. When we asked the concierge they said that the housekeeper thought that the teabag we left in the teapot belonged to us so she didn’t dare to remove it. In fact it’s the tea provided by the hotel at the minibar. However, at least she should clean the tea cups !

The room was spacious with an extra bed (for 3 adults). Close to Osaka station and the large malls. The decoration of the hotel is beautiful. We visited in late autumn so we hardly found red leaves in the city. However, the small but lovely garden of the hotel still offered the bright red and yellow leaves so it was quite a bonus.

Stayed in December 2023

room need to be refurbished & more brighten in the room

Stayed in December 2023

a bit far from central osaka

property was spacious, clean and welcoming

Stayed in November 2023

Please replace the hair blower .I the blower is so weak !

Superb condition n good layout on the 2 bedroom apartment.

Stayed in November 2023

You get what you pay for! A beautiful, luxury hotel experience with all the amenities and attentive staff. Lots of staff speak English and will help with booking restaurants, taxis, etc.

Stayed in November 2023

Nothing comes to mind.

Pretty much everything.

Stayed in November 2023

I wish I would have known how much concierge could help us with tourism and getting around.

The room was beautiful and comfortable. The staff treated us like royalty.

Stayed in November 2023

We had an emergency situation back at home and needed to leave the following day. From the moment we arrived, the staff went out of their way to assist us. From the check-in, the staff contacted Booking to make the change in our reservation without any extra charge, to the concierge who went out of her way to assist us in purchasing train tickets. She even wrote us a personal note, expressing her sympathy. We cannot express enough our gratitude for their extraordinary service. Breakfast was very good, the bed comfortable and the shower was great. Although we had to limit our stay, this is a hotel that we shall gladly visit again.

Stayed in October 2023

The only issue we had which people should be aware of if they have a fear of heights, is that the hotel reception is on the 20th floor and the rooms are above that level. My husband is fearful of heights and this made our stay very uncomfortable.

The property was exceptional from the service, the rooms and the dining experience.

Stayed in November 2023

Breakfast selection is sufficiently good for 5-star hotel, but can improve by more variety.

One Bedroom Residence: spacious, with full operational kitchen, fridge, washing machine + dryer. Separate living room and bedroom with slide doors to fully divide the space. Ideal for a travelling parent (working at evening while kid in bed). Location is great; after whole day time activities in Osaka (or nearby excursion), there are plenty of great food selections nearby; so the after-dinner walking back is not a burden.

Stayed in October 2023

Only about elevators You have to take elevator to go reception and another to go to the rooms

Every thing,location,clean, staff

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

The location is good for restaurants, in the attached shopping malls. Near the train station, which facilitates day trips out of Osaka.

Stayed in October 2023