Communication with the hotel staff was difficult, and captain staff need more training. The food selection for breakfast need more items.room was a little bit small,

Location,45th club floor and terrace, restaurants and shops in the 2nd floor The discount when dinning in the hotel restaurants. The nice gift I received for my long stay,

Stayed in April 2024

No

Location

Stayed in March 2024

The location, although it is pretty close but at night when you walk back to hotel from shinjuku station, seem very far and dark especially after the busy area..

This hotel room has a very good size for triple bed, but the bathroom probably need some update for the south tower as it is a bit dated and drain seem very slow for whatever reason. Other than that, it is a good hotel

Stayed in April 2024

Hotel was extremely large and extremely busy in the lobby. This didn't bother us as we didn't have breakfast included, but did notice the queue there was very long. WOuld not have been happy had we paid for breakfast included.

Locatoin was very good. Rooms clean, and well sized. Lovely view from top floor lounge.

Stayed in March 2024

Buffet Dinner was way overpriced - we were really caught out arriving late after big day exploring Tokyo and the buffet was closing soon. We didn't check the price beforehand but only had a very quick, small meal each, for which we paid over 18000 Yen - way to much for what we had, particularly as we arrived near closing.

Location was great

Stayed in April 2024

The in room food dining wasn’t good. The location is ok. It’s a little walk from the main Shinjuku area.

The rooms were nice, comfortable and spacious. The staff were sweet and helpful.

Stayed in April 2024

The shower room and toilets are very old and poor for a five star hotel.. but for a night or two its enough..

The hotel is close to train station and to main atractions , the room is clean and big enough for couple.

Stayed in April 2024

If you're looking for the busy lights and shopping of Shinjuku, that's about a 20 minute walk (west Shinjuku, where the hotel is located, is more quiet than east Shinjuku).

Great location, near Shinjuku station, so it was easy to get around. Great on-site dining options - the teppanyaki restaurant is next level, so definitely check that out if you're able to get a reservation. Rooms were large and had great amenities. Staff were extremely helpful and professional. Finally, there were several convenient bus options - the airport limo bus drops off right at the door of the hotel, and if you're going to Disneyland, there's also a bus that picks up and drops off at the hotel/resort, which was a huge time saver for us.

Stayed in April 2024

Only 4 washing machine for large hotel. Not enough for the number of rooms and were inefficient and no ice machine on every floor.

Club lounge amenities: great view, breakfast, afternoon and early evening appetizers.

Stayed in April 2024

Poor attitude of some of front desk staff

Room and laundry room. Excellent concierge staff

Stayed in April 2024

Would have liked the cafe restaurant to stay open for casual dinner with the girls. Would have enjoyed a lounge area --- difficult and limited seating in the huge lobby.

Good location for using the local subway. Easy to use the limo bus to return to the airport. Lovely buffet breakfast. Easy to use storage service for luggage while taking side trips. Spacious room for myself and my granddaughters. We had 3 separate beds in our room.

Stayed in April 2024

There are great restaurants in the hotel but they are expensive compared to what you can pay for similar food outside. (But there is a good convenience store for snacks etc.) We did use the comfortable lounges for afternoon tea, but these are very heavily used and you cannot book in advance. However I was able to use when I needed to on a couple of occasions.

We were upgraded and the room was very comfortable and spacious. Our outlook was opposite the iconic Tokyo Metropolitan Government building (which is always well sign posted in the nearby enormous Shinjuku station, which makes it easier to find your way back to the hotel.) The location is great for transport links and plenty of eating and shopping opportunities in walking distance. The limousine bus brings you direct from the airport to the hotel, which is a reasonable and comfortable way to start your holiday. However it doesn't do the return journey from the hotel early morning.

Stayed in April 2024

Facilities outdated but good value for money

Good location and services, restaurants money exchange pharmacy bare all located on property.

Stayed in April 2024

It is a bit outdated and it doesn’t look as modern but the pros outweighed the cons. I would stay here again.

Amazing location! It is very close to Shinjuku downtown and the train station. The rooms are very comfortable and spacious compared to other hotels in Japan. It was perfect for our family of 3. The hotel offers a direct shuttle to Disneyland. This was very convenient.

Stayed in March 2024

great views

Stayed in March 2024

Breakfast buffet very crowded and food does not represent the hotel. No need to get Breakfast at hotel. Many other options are available very close by

Great location, easy access to one of the busiest stations in Tokyo.

Stayed in April 2024

Nothing

Location & the comfortable beddings and services

Stayed in March 2024

All the catering options in the hotel are very expensive. I think an Airbnb with some more utilities in the room is better suited for a family stay. It was also unclear to us that our room didn't include access to the sky plaza so that was disappointing.

The hotel is very impressive and expansive. The room was also really nice with an incredible view. We were in the south tower and looked out straight onto the Government building, which has a nightly light projection show. This started about 15 minutes after we checked in on the first night and it was incredible. We also could see Mt Fuji alongside the government building when it was clear one morning. The hotel is close to Shinjuku station and the expressway airport bus terminal, which the staff helped us out with as we needed to get a 5am bus to the airport. We also used the Disney shuttle bus which worked great. There are some nice places to eat just a couple of streets away and there is a Natural Lawson just nearby which is a great convenience store for those looking for some more vegetarian options.

Stayed in April 2024

Room was not ready upon check in which required another check in to receive the room keys, bell did not bring up all our luggage and they had to look for 2 additional suitcases, breakfast buffet at Glass Court is not worth the price & early entrance cut off for breakfast by 9:30am & no service after 10am.

Connecting rooms, guest rooms were renovated, close to subway station, airport limousine bus picks up from hotel, good WiFi, quality bathroom amenities.

Stayed in April 2024

Breakfast

Breakfast is average

Stayed in April 2024

The hotel was full so there were waiting lines at breakfast and reservations were critical for dinner.

The room was well designed with ample space, the beds are very firm. There are numerous restaurants in the building but you must have a reservation. Loved the udon at breakfast and miso soup in the lounge. Service was superior.

Stayed in March 2024

The internet was slow

Stayed in March 2024

Great location, rooms newly renovated, very quiet.

Stayed in March 2024

Be prepared to wait a bit longer in the morning if you need bell captain's service. They seem understaffed due to the overwhelming queries.

Great location with close proximity to food and train station. Staff are always so friendly and helpful. Room is spacious in Japan's context, clean and well maintained. They even have luggage delivery service just beside the bell captain desk.

Stayed in March 2024