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  5. Reviews of Keio Plaza Hotel Tokyo

Reviews of Keio Plaza Hotel Tokyo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

160-8330 Tokyo-to, Shinjuku-ku, Nishishinjuku 2-2-1, Japan

#354 of 1,336 hotels in Tokyo

Guests' Choice

Review Score

Based on 1478 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    8.0
    Great staff and location but HORRIBLE beds
    • Leisure trip
    • Travelers with friends
    • Superior Twin Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Horrible beds. In the North Tower, unrenovated rooms, the matresses are box springs!!! Our backs and hips hurt so much. I didn't mind the older bathroom because it was a bit Kitchy. Carpet is destroyed.

    Great location with Airport Limousine bus stopping there. Also a good neighbor DisneyResort non stop bus free of charge but must make reservations on hotel's website. The staff is Phenomenal. Mr. Kashiwagi at the Ludin buffet was so very helpful. Rooms were pretty quiet. No fan or refrigerator noise.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Great location and comfortable hotel
    • Business trip
    • Solo traveler
    • Plaza Luxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom getting a little bit dated, particularly the shower if you are taller, but still functional

    Perfect location to explore Tokyo

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Club Floor "Premier Grand" Deluxe King Room with Club Lounge Access - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast restaurant a bit crowded, only 1 or 2 cafe machine, prefer to offer pot to guests so no need to queue for a long time.

    Service is good, staff is very polite.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Satisfied
    • Leisure trip
    • Solo traveler
    • Plaza Superior Double Room in South Wing - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Tired looking

    Good location

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Location and the size of the room is good

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    good location nice hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights

    rooms while clean and large could be updated

    location is 450 m from Shinjuku station through underground walk way. We found out later closer walk not through walkway.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Great location in a vibrant area with good facilities.
    • Leisure trip
    • Couple
    • Plaza Superior Double Room in South Wing - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The price of drinks was on the expensive side

    The location was great, easy walking distance to restaurants,bars and shops. Close to transport which provided easy access to visit sights. The rooms were big and comfortable. The staff friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Plus - Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    We love the breakfast but got tired after eating same menu for 7 days.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Plaza Superior in South Wing - Twin Room on High Floor - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The variety of breakfast should be changed everyday.

    The variety of the breakfast are not satisfied. The room is good but the noise in the late night from the neighbors was very annoying.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Enjoyable, would stay again.
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was further from transit than originally thought. Bar and restaurant closes early, room was a little worn for the price.

    Comfortable room, great amenities and restaurant options. Great food and room service. Kind staff.

    Stayed in February 2024

  • Reviewed: March 2, 2024

    9.0
    Wonderful hotel and wonderful staff
    • Leisure trip
    • Family with young children
    • Superior Plus - Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is clean and beautiful, and the staff has a great level of experience and professionalism in dealing with large numbers of customers. A hotel worth visiting again.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    Almost perfect score but for an incident with front desk staff at checkout
    • Leisure trip
    • Family with young children
    • Superior Plus - Twin Room - Non-Smoking
    • Stayed 4 nights

    Would have been nothing and hotel could have gotten a perfect 10 score but for a poor experience during checkout. I was running late to catch a train and did my usual to checkout, settle the bill a couple of hours before leaving. When I was leaving, all I wanted to return the room card keys. I told the staff at the front desk that I have already checked out and paid and just returning the keys. Even emphasised I was in a rush - but she kept insisting that I needed to stand in the checkout queue to return the card keys! Despite me repeating I am late to catch a train & that I have already checked out & paid!! I almost missed my train because of this incident.

    This is my 4th time staying at Keio Plaza. I always liked the location, comfortable & clean rooms, great staff and the little value-added service - e.g., free shuttle to Disneyland, Airport Limousine stopping at hotel door step, Ta-Q-Bin counter.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room - Smoking
    • Stayed 1 night

    the hotel was very good

    the Hotel was good but not friendly, I wasn't able to get early check in and I have to pay one previous night instead

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Convenient location and great dining options
    • Leisure trip
    • Family with young children
    • Plaza Superior in South Wing - Twin Room on High Floor - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We had a noisy neighbor one night

    Breakfast was great, a good selection of food

    Stayed in January 2024

  • Reviewed: February 19, 2024

    8.0
    Great if you can score a deal otherwise there are many other new hotels that are cheaper
    • Leisure trip
    • Travelers with friends
    • Plaza Superior in South Wing - Twin Room on High Floor - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Walls are thin. You could hear the people upstairs running, opening their luggages etc. Pillows were super limp and soft that were utterly useless for sleep. My friends and I had sleepless nights :/

    Staff were all very attentive to your needs. Had all the necessary amenities like a gym, laundry room , airport limousine bus to ensure your stay is comfortable.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Great hotel in an excellent location. Many restaurants to choose from and amazing view from the lounge on the upper floo
    • Leisure trip
    • Family with young children
    • Plaza Deluxe in South Wing - Twin Room on High Floor - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit pricey for the size and age of decor in the room.

    Great location, just far enough from Shinjuku to be away from the chaos but close enough to get there quickly.

    Stayed in January 2024

  • Reviewed: February 9, 2024

    8.0
    Fair this time
    • Leisure trip
    • Couple
    • Plaza Superior Double Room in South Wing - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The staff attitude Some staffs are quite rude The cleansing staff did not clean the used cups and plates and just left behind for hotel guest to clean

    Location convenient Good service provided

    Stayed in February 2024

  • Reviewed: February 5, 2024

    9.0
    A great base for Tokyo and its surrounds.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We always choose this hotel for our Tokyo stays as it is in such a convenient location, with an underground passageway to the huge Shinjuku railway station.

    Stayed in January 2024

  • Reviewed: February 5, 2024

    9.0
    One we come back to.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast options are very expensive.

    The location close to Shinjuku Station with a connecting underground corridor makes access to anywhere easy. The rooms are quite spacious, with drawers and a wardrobe. The bathroom was well appointed, with nice toiletries and a clothes line over the bath. We have stayed there on several occasions, and it will continue to be our hotel of choice when we visit Tokyo. The Girls’ Day display in the two lower floors was a special delight for the month of February

    Stayed in February 2024

  • Reviewed: February 3, 2024

    9.0
    Excellent hotel next to Shinjuku station
    • Leisure trip
    • Travelers with friends
    • Club Floor "Premier Grand" Deluxe King Room with Club Lounge Access - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Next to the train station with big rooms and everything you need

    Stayed in January 2024

  • Reviewed: February 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Club Floor "Premier Grand" Deluxe King Room with Club Lounge Access - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The lobby was not welcoming

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Plaza Superior in South Wing - Twin Room on High Floor - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No.

    Room is spacious and airport limousine stop at the hotel, this is really convenient. Walking distance to train station and there are many restaurants nearby.

    Stayed in December 2023

  • Reviewed: January 26, 2024

    9.0
    Our favorite hotel in tokyo
    • Leisure trip
    • Family with young children
    • Superior Plus - Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel staff cant help us about our reservation airport limousine bus.because we dont buy it from hotel

    The room size is big enough for japan size.the location really superb .we dont have to bring our luggages because airport limousine bus stop in front of the hotel

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Fabulous location, wonderful staff, lovely & clean. Convenience store in there was amazing.
    • Leisure trip
    • Family with young children
    • Plaza Superior Double Room in South Wing - Non-Smoking
    • Stayed 5 nights

    The only issue we had were the times that the cafes, bars, restaurants were closed. There were a lot in the hotel, but most were closed when we arrived & looking for a casual drink to relax after checking in.

    Stayed in January 2024

Showing 1 - 25

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