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401-0501 Yamanashi, Yamanakako, Yamanaka 236-10, Japan
14 August 2016
눉This is the worst hotel we stay at Japan, we booked 4 nights at this hotel ,when we arrived hotel at around 9pm, they request have to pay cash, usually we don't put too much cash in hand, so we try to discuss with the owner if we can pay credit card or we pay US dollar to them ? They don't speak English then call their daughter come to translate, her daughter is so rude and don't want to discuss, just let us pay cash in Japaness Yen. And tell us otherwise can not live there. Then we said if we can them around 30000 yen first and put US dollars for the rest deposit, next day we can go to Bank change the money and give them cash. They also said "no". We really feel so bad and there is no way we can find another hotel also this hotel can not canceled, then we call our friend in Japan and talked with them in Japaness, then they called their neighbor coming , let us pay credit to him and they charged is 3% service fees, finally at least we don't have to stay at street. During we stay at the hotel for 4 days, they never clean our room and change the shower towel. The last day morning when we leave at early morning, they called a Taxi to pick up us, when the Taxi arrived already charged the start fee, and cost us over 5000 yen to Station. That's the terrible hotel, they only care about "money".
2 August 2016
눇Excellent, very friendly staff. Helped a lot with getting around. Beautiful view of the lake.
12 August 2016
눇Very great house with bright sight! Clean and tidy,a comfortable stay! The host are kind and enthusiastic and send us to the bus station when leave the hotel. Thank you ！！！
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