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399-9211 Nagano, Hakuba, Kamishiro 22200-8, Japan
2 January 2016
눉a lot of the linen is threadbare, a few of the futons were stained and some of the provided pillows didnt have covers, the bathroom plumbing meant when we pulled out the bath plug the floor flooded and the loo stank and we flushed it continually. The women's onsen should be updated as the mouldy tiles make a bad impression. more fresh fruit in the breakfasts would be healthy and welcomed.
눇The staff are helpful, Desouza is very connected with some good deals and as he speaks English he is able to help guests with limited japanese. The hotel itself is OK - a good hotel if you don't plan to spend a lot of time in your room. the staff are super helpful. the views from the dining room are very pretty.
31 December 2015
눉just timing with the weather, only 1/2 day of snow in the 6 days stay
눇friendly staffs, good onsen bath
29 December 2015
눉We stayed during 18-24 December, when the snow bus started to run from 23rd. When there is no snow bus, it is hard to getting around for restaurants as the options at Goryu (where the hotel located) are limited.
눇Staff are friendly. They are very helpful in taking us to the bus station and pick-up. There is an English-speaking staff too. That was helpful!
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