Great location and top facilities

Stayed in April 2024

N/A

The view of the bay was fantastic. Very friendly staff.

Stayed in April 2024

Though the bedsheets and blankets are very clean, I discovered a stain on the mattress protector at 10pm. The team swiftly changed both bedsheets and mattress protector. It was unfortunate but I hope the housekeeping team could do a better job, to match the service team.

It was my second time staying, after 4 months of first time, and the reservation team Sakiko gave me the same room. The front desk manager Tanaka san was also there to say goodbye to us. He even mentioned that they are planning to upgrade the inroom clock to a digital clock to solve the problem of the ticking sound I complained previously. The service continues to be top notch.

Stayed in April 2024

N/a

We loved everything! From the service into reception and assistance with our bags to check out. The service was premium, and the room was beautiful with quality linen and furniture. The staff were amazing!

Stayed in April 2024

Wish the breakfast was a little cheaper

The staff is extremely friendly and the hotel is beautiful with a lot of history.

Stayed in April 2024

The view from my room - construction, industrial, etc.

Overall services were excellent.

Stayed in April 2024

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The location and view

Stayed in April 2024

Nothing really - everything was great

The staff from Reception to Housekeeping were wonderful - so friendly, helpful and polite . We liked the new Tower Block with a room on the 6th Floor , whilst able to enjoy the atmosphere and facilities of the Old Hotel dating from the early 20th century . Location was good for the Yamashita Park , the Ship and Gondam but we are not great fans of China Town and the crowds it draws. Not many restaurants in the area within walking distance and the Hotel Restaurants , though the food was excellent were really too pricy for us especially when our Daughter and Grandson joined on the 17th March . The room was extremely comfortable , beds , etc pillows a little too soft for us but OK . Liked the spaciousness and able to use my laptop easily . Good view .

Stayed in March 2024

Beautiful hotel, well maintained with very kind and helpful staff. Views over Yokohama are wonderful (especially at night) and the proximity to Chinatown is excellent.

Stayed in March 2024

Nothing

Room was on the 15th floor with a great view over the port side. Room was lovely, spacious and clean.

Stayed in March 2024

Well situated just cross the road to a beautiful park. Great choice of hotel

Stayed in April 2024

Excellent room service breakfast, hot food came hot. Excellent western breakfast in dining room with view of harbour . Excellent Japanese breakfast.

Stayed in April 2024

A bit old looking bathroom but functions fine.

A nice view that can see the Minamitorai area and the Ferris wheel.

Stayed in March 2024

Some of the facilities were old and the places that are not used like the notepad and the drink counter was a bit dusty.

Very nice view of the bay. We could see gundam from the room and the marine tower. Bed was comfy

Stayed in March 2024

Bed was a little hard

The location was perfect as we were heading out on a cruise Room configuration is excellent Amazing river views

Stayed in March 2024

A little far from main Yokohama station, so you had to take a local train out, but it’s just mins away from the local train station, so a minor inconvenience.

It’s old style and very classic feel to it. Near Chinatown, many places for food.

Stayed in April 2024

The facilities were very tidy and the staff were very helpful

Stayed in March 2024

Beautiful location Room was big and bed very comfortable

Stayed in March 2024

Staff was wonderful and very helpful. Kaeko at the concierge desk was awesome. Thank you for the great service and being so accommodating! We'll be back whenever we're in Yokohama.

Stayed in March 2024

Nil.

It’s history, food, beauty and views from the window.

Stayed in March 2024

The Japanese breakfast is good. Local is perfect for going to the cruise terminal. Very close to the China Town.

Stayed in March 2024

Everything was great

Beautiful property. Incredible staff, always very nice and accommodating.

Stayed in March 2024

They just need a coin laundry.

Wow, I was not expecting what we got. Breakfast was amazing. Room was clean, staff were great, having lost a bag on JR the concierge rang and found the bag for us. Beautiful hotel.

Stayed in March 2024

Can't control the temperature in your own room, it's centrally controlled. It was way too hot, had to sleep with the window open.

Room was spacious, clean and big enough for a family of 4. They converted the sofa bed for us. Clean and well maintained. Breakfast very nice, full table service with plenty of choice. Staff very pleasant and helpful. Concierge helped us locate a lost bag on the train. Excellent location, right near station and Chinatown. Close to little supermarket. Excellent coin laundry on 6th floor - although they should ditch the washer/dryer combos for regular washers and dryers that don't just steam your clothes and take forever.

Stayed in March 2024