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Based on 807 hotel reviews
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Showing 1 - 34
29 November 2016
눉The cleaning staff threw away my contact lens case and the front desk charged me for a new one
눇This hotel was the perfect distance from the train station and Yokohama Arena
28 June 2016
눉Maybe needs just some refreshing.
눇My husband stays at the Shin Yokohama Associa when he visits Tokyo so I usually sleep there too. This time I travelled with my 3 children and felt that I didn't need to spend too much on accommodation since we would be out visiting most of the time. The Grace Hotel is very well located, comfortable and clean. Though the rooms are small the bed is comfortable and you have almost everything you will need for a short stay. Great base for visiting Tokyo and Yokohama, kids really loved being based in quiet shin Yokohama rather than busy Tokyo. The eating options nearby were just great, from the fast food chains, tempura from Asakusa, pronto, Tokaiji...Needless to say, traveling was very convenient with the train station just steps away.
20 June 2016
눉Washed clothes but couldn't really understand directions on washer dryer as I don't read Jpnz
눇Convo isn't and clean and staff helpful n friendly
14 January 2016
눇I appreciated the help and service of the staffs very much, they try to assist us every request and difficulty ( especially Mr. Kaneko) we will never forget.
14 August 2015
눉Carpet need to be changed asap. My nose kept running when I stay there, probably due to the dust from the carpet. You could make out the colour contrast of the carpet. Really old carpet.
눇Location. Right next to train station. Plenty of restaurants around.
26 April 2015
눉Even though it's one minute walking from the exit of Shin-Yokohama station, it takes a while to get to the centre of Yokohama.
눇Pretty much everything. Friendly staff, location, facilities. The bed was so comfortable, it was hard to get out of it in the morning.
7 April 2015
눉staff that very hard to communicate. The towel, toothpaste they only put good for one person. And its hard to order because of communication gap.
27 January 2017
눇Free WiFi near the station
13 January 2017
눉My room was mediocre and breakfast really sucked.
눇Fragrance in elevator.
5 January 2017
눉Change the bed quality Too soft and bad for bone Plz change for chiropratic quality bed
눇The location.... very owesome Verry very good location
16 October 2016
눇Nice lobby, very central but quite. Rooms are on the top floors of the building.
29 September 2016
눇Location is excellent.
30 August 2016
눇Staff and location. Very convenient from Shin Yokohama station and Haneda airport. Staff were very kind and helpful.
9 June 2016
눉Very small space.
눇Very convenient location.
30 May 2016
눉room is so small
25 May 2016
눇Great location, clean room, and helpful staffs!
16 May 2016
눉Old style room
눇Location,very near from station
23 April 2016
눉Rooms available after 6:00 pm. Other Japanese hotels is available from 3:00 pm.
눇Good location. Near shinyokohama station.
10 April 2016
눇Great locations. Wonderful staff.
8 April 2016
눉Room is quite small..
눇Location is excellent, near JR station, Convenient store, and restaurants.
5 April 2016
눇Room was quiet. Everything was clean. Staff was fabulous.
4 April 2016
눉The carpet in my room does not looks very clean.
눇Location: 5 minute from the station, and quite a few nice eateries are within 3 minute walk.
18 March 2016
눇3min walk from Shin-Yokohama station. Lots of stores and restaurants close by. Hotel is clean and friendly . Will stay again !
28 January 2016
눉Softer pillows and better breakfast
눇Location, cleanliness, staff
26 January 2016
눇It's good for me becuase very near to all.
15 January 2016
눇It is in the near of a station, quiet in the center of the city.
7 January 2016
눉Room was different from what was shown on photos
16 November 2015
눇Great location, great service
20 August 2015
눉Old carpet and unreliable AC inside the room
8 May 2015
눇Really convenient location, less than 5 minutes from Shin-Yokohama station, lots of restaurant, mini market and shops around.
22 April 2015
눇Very close to Shinyokohama station.Only 5 minutes to reach Shinkansen platform.
3 March 2015
눇Very close to station and clean. English speaking staffs.
1 June 2014
눉It's not something I dislike just a comment I am a somewhat Japanese speaking Nikkei and when I spoke English I was not clearly understood Some more training in English would be helpful to non Japanese or non Japanese speaking visitors
눇Staff and facilities were extremely good I was more than satisfied and felt I received excellent treatment for my money
20 May 2014
눉The rooms were small, but that is normal for hotels in Japan. The bathroom had a musty odor that disappeared after the staff cleaned it.
눇Superb Staff, I can't say more about how customer oriented the staff is. They try to cater to all your needs, and are very, very pleasant. We have stayed close by at another hotel, and the staff there can't even come close to the hospitality shown at the Grace. Thank you very much!!
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