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160-0021 Tokyo Prefecture, Shinjuku-ku Kabukicho 2-39-9, Japan
March 30, 2016
눉It could be better if the staff talk more english. They charge me 1000 yens for each lugage that We left the day before we supose to start in the hotel
눇The onsen is a big pluss. The breakfast was excellent. The kitchen and cleaning staff were great. WE WILL CAME BACK. THANK YOU VERY MUCH FOR YOUR HOSPITALITY.
March 28, 2016
눇location and service
March 30, 2016
눉They had a selection of pillows as alternative to the hard bamboo pillow in the room, but there was not enough to go around for the guests who needed them. You have to be there around 3pm after guests have checked out to be able to get one.
눇Staff was very efficient and accommodating in handling our requests. Our flight was delayed to the following day. I emailed and called them, and they were very understanding of our situation. Absolutely helpful, well mannered and spoke good English and native Chinese speaking front desk attendant as well. Use Shin-Okubo JR station instead of Shinjuku JR station to go to the hotel, it's a shorter walk. Still may take you about 8-10mins. Fast wifi service. Very clean rooms and breakfast has good variety of choices. So glad we stayed with them.
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