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049-5721 Hokkaido, Lake Toya, Toyako Onsen 33, Japan
12 June 2016
눉The front desk staff were the WORST I've ever met in the past few years. The old man at the counter who spoke English wore a perpetual frown and gave curt responses. He looked even more unhappy and extremely impatient when I spent a few seconds counting my dollar bills to pay for the room during check-out. Room facilities were old and cheap, cupboard door was falling apart, making it tough to open and shut. The breakfast was horrible. Dinner staff were clumsy - many bowls were broken by one female staff while another dropped a lid into the soup while removing it, splashing water all over, nearly hurting my family member.
눇The lake view from the room was unbeatable. Fireworks were beautiful. The cleaning staff were nice, efficient and gentle.
8 June 2016
눉The hotel is very old and rooms are small.
눇Location, if you want to catch the fireworks.
5 June 2016
눉Need improvement on breakfast
눇Facing lake view
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